
Planning is an essential foundation for Leadership success. Although a large number of people have told me over the years that they are good planners, they remained incapable of telling me why that was so. Imagine that. Talk comes cheap. Nevertheless, planning, deep and broad planning, is irreplaceable. —RLN

The issue that bothers me the most in Leadership is the attempt of followers and teammates to lie to the leader, manager, coach, consultant, or even their therapist. All five share this in common. Many followers work hard to impress their leaders. It may take some time to work through this to get the authentic followers, those who actually deliver results, to participate in the Leadership process. This can make for an interesting beginning to any project or program. But it happens. It is simply another manifestation of the follower’s need for Leadership assistance. —RLN
Action Leadership
Theory and practice inform each other. However, theory without practice is weak but practice without theory can be dangerous. Action Based Leadership is informed by theory and enriched through practice. Such Leadership balances theory and practice so that individual leaders attain the optimal outcome. This balance enables Leaders to enjoy an integrated Leadership Approach which facilitates learning, growth, performance, and success. Balancing theory and practice, Leaders find inspiration in the Tree of Newkirk™, a model of learning based on practice, steeped in the heritage of philosophic thought, and strengthened by the force of psychological insight. Using the Tree of ™ as a guide to growth and performance, the Leader begins at the bottom and works upward flowing from left to right. Thus, the Path of Human Experience flows to the Path of Human Growth which leads to higher experience. This, in turn, leads to deeper growth, and so on until the Leader achieves “Wisdom in Action”. To achieve this high state of performance, the Leader, as a prerequisite, has first mastered a certain kind of applied knowledge. Commitment empowers the entire process of Leadership growth. Without commitment, growth stagnates.
Ray Newkirk reminds us that:
“Performance begins when competence ensures effectiveness.”
As we will see, the “Problem of Performance” challenges even the best Leaders among us. Whether in professional or personal life, this Problem of Performance remains an overriding companion on the journey to a life well-lived. As with the ancient Roman Conquerors parading on their chariots, and soaking in the adulation of a hard won victory, the Problem of Performance remains forever with us whispering in our minds that we are merely mortal. Whatever we do, we cannot escape the Problem of Performance. It is the kind of situation, probably common to every leader, that ought to be rigorously addressed cautiously. Experienced Leaders have learned to tread carefully, diligently, and consistently to master it.
Obviously, the framework for achieving performance at the highest level attainable is complex and dynamic. Its formula emerges from a foundation of competence and grit, rather than knowledge and tools. Such a framework builds the requisite variety of effectiveness necessary to produce the intellectual and emotional competence required to master the challenges of Leadership success. Using Action Leadership derived from perpetual cycles of Human Capital Development, the new formula for Leadership success builds the reservoir of Leadership Self-Renewal necessary to ignite the passion for achieving performance at the highest level attainable, the UlThule™ level.

Leadership: Learning for Action
Part One
Authentic Leadership requires discipline. It requires Leader and Follower both to share the work. Leadership occurs as an iterative process. Whenever it involves disciplined inquiry, rather than random speculation, Leadership involves the design and application of an appropriate Leadership methodology. Through the methodology Leaders and followers cooperate to achieve clearly defined and measurable short-term goals. They select these goals to enhance the follower’s performance in a qualitative or quantitative way, depending on the measurement approach used.
Throughout the Leadership process, Leaders and followers progress through iterative cycles of
* exploration * identification * clarification * evaluation * planning * support
to confront specific needs and achieve reasonable previously agreed upon goals as solutions.
Whenever the Leader designs the Leader-Follower relationship as a Human Activity System, my preferred model, he or she employs as Soft Systems Methodology (SSM) to do so. Using the SSM, the Leader begins the process by investigating a problem statement in an unstructured way. An unstructured investigation enables the Leader to avoid the mistake of hindering the follower's obligation to freely articulate the problem situation. Leadership-for-Action is a skill-building process that encourages the follower to build unique context-based skills in a safe environment that enables the follower to expand his or her mastery over a special set of soft-skills.
Common Leadership Needs
Potent Leadership consists of methods designed to assist followers in
* exploring * identifying * clarifying * evaluating * planning
actions that improve performance or achieve other critical goals.
Leadership-for-Action assists clients with:
(1) mastering the Problem Definition Process, and
(2) closing the gap between the Problem Definition and the Problem Solution.
Leaders offer facilitative support as followers confront their own performance shortcomings. Ultimately, through Safe Practice, the Leader guides the follower to enact the solution that overcomes the problem situation. When delivered successfully using SSM, Leadership becomes Learning-for-Action.
Leadership: Learning for Action
Part Two
The Leadership Solution Cycle: What Some Leaders Do
Exploration of the Unstructured Problem Situation
Leaders assist followers with safely exploring how to become more successful in a particular role in a particular organization with a particular history and management perspective. Leaders also assist followers with exploring broader and more strategic obligations for Leadership success within specific organizations.
This is the starting point of the Leadership engagement: The Leader and follower proceed to uncover the situation that requires improvement. Cooperatively, they determine the scope of the improvement contract that defines the required change or skills review. Here the Leader learns all that can be learned at that time about the problem situation. The problem situation may be a single problem of family of problems that require resolution. The Leader uses this stage of the Leadership process to conduct research into the follower’s situation by identifying the primary players and their link to the family of problems. The Leader may also seek to determine the effectiveness of the follower’s current work process.

Leadership: Learning for Action
Part Three: Identification of the Problem Situation
Leaders focused on performance improvement further assist followers with identifying the individual and/or team behaviors and skills necessary to master a specific job, task, or function within a specific environment. Specificity matters. High Performance Leaders also assist followers with identifying team behaviors that may positively or negatively impact organization performance. Here Leaders may assist followers with identifying team practices or may lead followers to better understand and respond to the perceptions of other people regarding the follower’s own behaviors.
Employing a Soft-Systems Methodology (SSM), with interviews, workshops, and disciplined observations, the Leader broadly examines the problem by collecting and refining related information. Within the workplace, the Leader describes the structure of the organization, its processes, and the input transformations. The Leader may also note the complaints of the followers about team members and if possible the complaints of team members about anything else.
The Leader uses this state of “Leadership” activity to describe the environment that contains the problem. The problem situation is broader than the “presenting problem of interest because it includes an embedded problem environment that contains the problem of interest. More properly, the Problem Situation represents the Environment-of-Interest that moves beyond the point or problem of interest, the “presenting problem’. The Leader concludes this stage of activity by presenting a visual systems model of the Problem Situation as an embedded Human Activity System (HAS).
The model of the Problem Situation represents the first Leadership “breakthrough” between the Leader and follower. It indicates how the Leader understands the information from the follower that could be related to the resolution of the Problem Situation. Using the Systems Models Approach, an Approach that describes the behavioral, environment, and structural models of the HAS, the follower obtains a description of the structures and processes of the problem environment and notes the organization issues that could be relevant to the problem definition. This embedded HAS enables the Leader to organize the core issues and to think about the Human Activity System that is now emerging through the Leadership relationship. The model enables the Leader to more fully grasp the nature of the problem situation and communicate this understanding to the follower. Remember, though, a model is just a model.
Leadership: Learning for Action
Part Four: Clarifying the Problem Situation
We have now reached the point in the Leadership process where the Leader and the follower begin to clarify the “what” of the Problem Situation. Implicitly, Leadership is consistently about quality. Right? Ultimately, Leadership is about assisting the follower or team with improving the quality of the Leader’s and follower’s and team’s life. Hence, some Leaders clarify insights about the follower’s personal motivations and life interests. This, of course, means that the Leader often assists clients with clarifying the conflicts of work/life balance. Leaders also introduce unified methods designed to enable followers to enrich the quality of their lives. Leadership occurs to improve the quality of life in some positive way. Period. This is the reason behind everything an authentic Leader does. Naturally, there are many Leadership pretenders.
At this point in the Leadership process, the Leader begins to consider the Problem Situation from many perspectives. This is not so easy because each perspective requires a “Root Definition” for each perspective of interest. The Leader selects an issue or task derived from the model of the Problem Situation and designs a HAS to resolve the issue or task. The Leader and follower proceed from the described issue or task composing the Problem Situation. Transform it. They then produce a new situation. In doing this, the Leadership team completes a CATWOE analysis of each root definition. Successful Leadership actually enables the follower to produce a more effective Human Activity System.
Thus, Leadership leads the follower to describe the so-called members of this HAS, those who gain or lose by its design. The Leader also assists the follower with describing the Actors involved in the HAS, those who actually engage the processes of the HAS according to the requisite skills.
Since Transformation is the goal of Leadership, the Leadership team describes the Transformation process for each Root Definition. Fundamentally, the Leader and follower describe the inputs and outputs of Transformation. The inputs can be matter, energy, or information. Along with transformation, the Leadership team describes the world view (weltanschauung) that makes the future HAS of the problem solution meaningful. Naturally, these descriptions bring us to the question of Ownership. Who owns the emerging HAS? Is this strictly the follower, the follower and the organization, or the follower’s manger? The description of the owner tells us who has the ultimate authority over the new HAS, as the problem solution. Finally, the Leadership team describes the environmental constraints that impact the new HAS. This description identifies the inputs from the environment that influence the behavior and structure of the HAS.
Leadership: Learning for Action
Part Five: The Final Stages of Leadership
Evaluating Leadership Progress
Performance-focused Leadership excels at assisting followers with evaluating their progress (performance) against expectations (goals). Here the Leadership process is straightforward: The Leadership team determines and resolves the sometimes widening gap between the stated expectations of performance following Leadership and the actual performance achieved by the follower. Given that the Leadership process was potent enough, the gap between the goals and results of Leadership would shrink significantly.
Planning for Enduring Change
Most of the time, Leadership is about skill-building in some way, direct or indirect. This is probably the strength of Leadership. Athletic Leaders, commonly referred to as coaches, learned this long ago. Over the years, Leadership has improved methods to assist followers with building their skills in technical, behavioral, and contextual domains.
As a final task of the Leadership engagement, Leaders assist followers with developing the action plan necessary to attain the desired performance improvements. Here, the Leadership team first defines the desired performance goals. Next, the followers implements specific actions as steps that facilitate the initiation of the specific skills-building (developmental) processes necessary to achieve the targeted performance enhancement(s) as an enduring skill(s).
Leadership: Learning for Action
Part Six: Completion and Growth
Supporting the Follower
Dedicated Leaders consistently support their followers as they do the difficult work necessary to achieve their performance improvement objectives from among a large variety of possibilities. Leaders naturally facilitate the actions and developmental processes demanded for the success of followers who are working for the success of the leaders who represent larger organizations or enterprises of some kind. Quite often, Leadership support consists of continuous or retainer-based Leadership through the application of tools, techniques, practices, facilitation, and even some kind of direct coaching.
Step Seven in your career design: Explore your career using an unstructured approach, but design your career using a structured approach.
Halt or Catch Fire
When is the Leadership process complete? The answer to this question of course depends on the goals of the engagement and the pace of the follower’s growth. While many people have worked with Leaders a handful of times, others have worked with Leaders for decades. As a practical matter, one should remember that Leadership can become quite expensive when the followers lack the requisite skills for the assignment..
As a cost control, followers can do very well participating in a Leadership program that targets two or three brief development and change objectives. This makes a lot of sense. If the Leadership team clearly identifies the objectives at the beginning, a really potent Leadership process would range from one to three months of work. In most cases, this allots quite enough time for the Leadership team to do the job of transforming one to two personal change objectives into the skills required to resolve them.
The Leadership Paradox: If you can build great skills through Leadership why would you ever forego Leadership?

Leadership Courses
Building Assertiveness & Self-Image
Asserting Myself to Balance the Performance of My Team as a Human Activity System
Expanding the Description of What I See About Other People and Myself
Enhancing the Assertiveness of My Team Leads and Client
Leading Other People to Engage Assertiveness More Appropriately
Mastering the Insights of Assertiveness
Building My Self-Image to Attain Appropriate Levels of Assertiveness
Building the Self-Image of Other People
Getting Other People to See Me More Positively
Learning to See Myself More Positively
Making Change Deeper and Enduring
Seeing Other People and Myself More Clearly
Attaining Leadership Maturity
Employing the Kuber Model to Refine My Intellectual Capacities
Employing the Kuber Model to Refine My Reasoning Capacities
Employing the Kuber Model to Enhance My Workplace Relationship Skills
Employing the Kuber Model to Enhance My Ability to Mobilize Innovation and Change
Employing the Kuber Model to Enhance My Ability to Understand People and Work With Them
Employing the Kuber Model to Enhance My Ability to Communicate, Persuade, and Motivate
Employing the Kuber Model to Deepen My Intellectual and Emotional Maturity
Employing the Kuber Model to Enhance My Personal Drive and Initiative
Employing the Kuber Model to Build an Appropriate Level of Ethics and Integrity
Employing the Kuber Model to Increase Physical and Mental Health
Employing the Brenner Model to Enhance My Coaching & Consulting Capabilities
Employing the Brenner Model of Coaching to Build My Cognitive Capabilities
Employing the Brenner Model to Enhance the Effectiveness of My Communication Skills
Employing the Brenner Model to Build My Personality Characteristics
Employing the Brenner Model to Deepen My Influencing Skills
Employing the Brenner Model to Enhance My Ability to Focus on Results
Developing a Personal Approach to Coaching & Consulting Using the Brenner Model as a Baseline
Using the Brenner Model as a Baseline for Developing a Personal Approach to Solve Personal Coaching & Consulting Problems
Employing the Association of Management Consulting Firms Model to Enhance My Coaching & Consulting Success
Leadership for Behavioral Competence
Mastering the Behavioral Competencies of the Professional Project Management Models
Leading My Team to Effectively Meet Its Commitment
Leading My Team to Enjoy an Appropriate Level of Engagement in Project Activities
Exercising Appropriate Levels of Self-Control in Leading My Team to Success
Becoming Appropriately Assertive During the Execution of Coaching Projects
Learning to Relax to Refresh Oneself for the Difficult Challenges of Project Leadership
Maintaining an Appropriate Attitude of Openness Needed to Encourage Teams to Become More Effective
Encourage Teams to Become More Creative During Stressful Situations
Encouraging Teams to Become More Results Oriented During the Tough Times of Project Development
Encouraging Team Leaders to Become More Results Oriented When They Prepare Their Project Plans
Encouraging Team Leaders to Become More Consistent in Thought and Action When They Make Commitments
Encouraging the Wasteful People on Teams to Become More Efficient in the Use of Project Resources
Encouraging the Wasteful People on Teams to Become More Efficient in the Execution of Project Tasks
Building Client Consultation Skills to Better Influence Team Leads
Building the Consultation Skills of Clients to Better Influence the Clients’ Executive Level Colleagues
Building the Clients’ Consultation Skills to Better Influence Teams
Mastering the Art of Negotiating With the Client’s Executive Level Colleagues
Mastering the Art of Negotiating with the End-Users and Customers of the Client
Mastering the Art of Negotiating with Teams
Mastering the Art of Negotiating with the Clients’ Project Partners
Mastering the Art of Negotiating with Vendors
Encourage My Team Leads To Negotiate Better
Reducing the Conflict on My Projects
Reducing the Conflict between My Team Leads
Reducing the Conflict with My Executive Level Managers
Reducing the Conflict with End-Users
Reducing the Conflict with Disrespectful Team Members
Reducing the Conflict with Vendors
Better Managing a Crisis in Project Teams
Better Managing a Crisis with My Executive Managers
Effectively Managing a Crisis with End-Users
Effectively Managing a Crisis Within the Environment of the Project
Effectively Managing any Crisis that May Occur
Ensuring the Reliability of Project Team Commitments
Ensuring the Reliability of Project Deliverables
Building the Perception of Reliability of My Project Staff
Enhancing the Perception of Reliability that My Colleagues Share About Me
Enhancing My Own Perception of Reliability about My Team Leads
Enhancing My Reliability as a Project Manager
Effectively Communicating the Values that Govern My Projects
Communicating More Effectively My Values to Team Leads
Politically Communicating My Values to My Executive Managers
Effectively Communicating Our Team Values to End-Users
Assisting My Client with Communicating His or Her Project Values
Mastering the Behavioral Skills Needed to Effectively Communicate the Project Values to My Project Teams
Encouraging Team Members to Appreciate the Values Governing the Project
Encouraging Executive Managers to Appreciate the Values Governing a Specific Project
Encouraging End-Users to Appreciate the Values Governing the Conduct of the Project
Encouraging My Teams to Appreciate the Values Governing the Performance of the Project
Encouraging My Team Leads to Display Integrity on the Project
Encouraging My Teams to Execute Their Actions Ethically
Behaving Ethically in Political Situations on the Project
Defining the Ethical Principles that Guide Our Project Activities
Encouraging Team Leads to Define the Ethical Boundaries Governing Their Relationships on the Project
Verifying that My Ethical Standards Are Indeed Appropriate to the Environment of the Project
Handling Ethical Conflicts between Team Members
Defusing Ethical Conflicts Among Team Leads
Building Ethical Principles into the Project Environment
Ensuring that he Ethical Principles Are Project Specific
Encouraging Teams to Respect the Ethical Principles Governing Each Project
Ensuring that the Ethical Principles Governing the Project Remain Focused on the Project
Ensuring that the Governing Ethical Principles Facilitate Project Success
Mastering Your Career Progression for Better Results
Developing a Personal Framework for Making the Right Career Management Decisions
Exploring the Question of Why I Care About a Job Change at All
Determining What’s in It For Me, WIIFM
Identifying the Psychological and Emotional Environment Associated with the Position
Determining if the Position Resolves Important Professional Considerations
Determining if the Position Resolves Important Financial Considerations
Clarifying the Environment of the New Position or Promotion
Determining What’s In It for Them, WIIFT
Highlighting My Expertise to Expand My Impact on the Interviewer
Leveraging the Discussion of My Expertise to Humanize the Interviewing Process
Leveraging the Interviewing Process to Enhance My Soft-Skills Development
Using the Interview Process to Demonstrate My Mastery in Relationship Building, Soft-Skills Execution, and Communication Performance
Expanding My Perspective about My Career to Demonstrate My Flexibility and Adaptability
Using the Use the Interview Process to Gain Control of My Own Destiny
Participating in Humanizing the Interview Process
Using the Humanizing Process to Develop a Framework for the Written Acceptance/Employment Contract
Negotiating Penalties for Any Material Misrepresentations about the Position
Negotiating Penalties for Misrepresentations about the Position
Building Follower Character through Effectiveness & Confidence
Building Professional Effectiveness While Also Building Leader Confidence
Overcoming the Common Killer Attitudes that Get in the Way of My Effectiveness
Assisting Leaders with Becoming More Effective Problem Solvers
Assisting New Leaders with Becoming More Effective Leaders
Overcoming the Leader’s Hesitation to Cooperate Throughout the Duration of the Project
Assisting the Leader with Building Better Workplace Relationships
Getting the Leader to Cooperate More Consistently
Assisting Leaders with Expanding Their Perspectives
Mastering the Art of Cooperation
Gaining the Cooperation of Difficult Leaders
Unfreezing the Behavior of Leaders Who Are Hesitant to Change Their Behaviors
Developing an Authentic Leader Relationship
Developing a Potent Two-Way Leader Relationship
Developing a Safe Leader Two-Way Relationship
Leading for Emotional Effectiveness
Building Effectiveness and Leader Confidence
Building Professional Effectiveness While Building Leader Confidence
Overcoming the Common Killer Attitudes that Get in the Way of My Effectiveness
Assisting Leaders with Becoming More Effective Problem Solvers
Assisting new Leaders with Becoming More Effective Leaders
Overcoming the Leader’s Hesitation to Cooperate Throughout the Duration of the Project
Assisting the Leader with Building Better Workplace Relationships
Getting the Leader to Cooperate More Consistently with the Leading
Assisting Leaders with Expanding Their Perspectives
Mastering the Art of Cooperation
Gaining the Cooperation of Difficult Leaders
Unfreezing the Behavior of Leaders Who Are Hesitant to Change Their Behaviors

Motivation in Building Your Coaching Success
Powerful Consulting Philosophy
Key to Moving from Employee Role to Consultant Role
15 Core Competencies for Consulting Success
Critical Success Factors for Consulting Success
Nine Fundamentals of High Impact Consulting and How to Use Them
Six Keys to Forging Client Relationships
Eight Models of Organization Performance
Eleven Phase Consulting Process
Consultant’s Mission : Enhancing Human Performance
Using Testing to Accelerate Performance Improvement
High-Powered Interviewing Techniques
Writing High-Impact Reports
Consulting in Assessment and Selection
Ten Step Action Planning Process for Consultants
Evaluation and Development Services in Different Contexts
Eight Most Effective Predictors of Executive and Leadership Potential
·Succession Development Process
18 Barriers to High Performance
Six Critical Success Factors for High Performance and Using Them
18 High-Powered Consulting Tools
Art of Strategic Consulting
Surveys and Audits
Group Development
Supercharging Organization Performance
High Performance People Practices
Communicating Well With Clients
Excelling at Communicating with Clients
Communicating Well by Listening Well
Communicating As If the Client’s Success Depends on It
Assisting Clients with Improving Their Communications Process
Configuration Management (CM) Coaching
Introducing Configuration Management Studies: A Standard for Managing the Configuration Management Plan
Characteristics of Configuration Management Part 1: Introducing Configuration Management Studies
Characteristics of Configuration Management Part 2: Introducing Configuration Management Studies
Characteristics of Configuration Management: Introducing Configuration Management Studies, A Survey
Describing Configuration Management: Introducing Configuration Management Studies
Identifying the Fundamentals of Configuration Management: Introducing Configuration Management Studies
Introducing Configuration Management Studies: Putting It All Together: Part 1
Justifying Configuration Management: Introduction to Configuration Management Studies
Introducing Configuration Management Studies, Second Edition
Model One: Configuration Management Environment Audit Handbook: Introducing Configuration Management Studies
Why Is a Special Program about Configuration Management Necessary: Introducing Configuration Management Studies, Fourth Edition
4: Positioning Configuration Management in the Organization: Introducing Configuration Management Studies
Introducing Configuration Management Studies, Third Edition
Section Three: Tools, Forms, and Techniques: Introducing Configuration Management Studies
A Standard For Defining The Configuration Management Plan: Introducing Configuration Management Studies
Standards and Procedures for The Configuration or Change Management Plan: Introducing Configuration Management Studies
Why Do Configuration Management: Introduction to Configuration Management Studies
Coaching in the Continuous Performance Management Organization
Why Bother: The Two High-Impact Questions You Need to Answer:
Core Competencies of Successful American Managers
Assessing the Potential to Succeed
Attaining Trust and Confidence
Leadership as a Human Activity System
Describe the Appropriate System According to Their Dimension Types
Describe the Appropriate System as a Balanced System
Describe a Team as a Contrived Human Activity System
Use the Systems Location Along the Continuum of Dimensions to Determine the Nature of the Team According to Banathy, 1979
Becoming a Human Activity Systems Thinker
Describe the Different Types of System
Determining Human Systems from Other Systems Types
Describe the Interactions of Human Activity Systems
Describe the Interactions of Human Activity Systems as the Four Core Operations of Team Behavior
Employing the Principle of Marginal Control, From Polanyi, 1966, to Describe the Impacts of Lower Levels Boundaries on Systems Operations
Use the Control of the Four Core Operations to Describe the Nature of Teams
Use Dimension Types to Describe the Four Kinds of Less Intense Teams
Use Dimension Types to Describe the Four Kinds of Highly Intense Teams
Describe the Nature of the Team as Complex
Include the Characteristics of Choice when Describing the Nature of Teams
Describe the Definitive Characteristics of Teams to Conform to the Methodologies that Enhance Them
Describe A Team as a Social System Contrived by an Observer from a Transphenomenal Field
Describe the Team as an Embedded System which Is Itself a Part of an Embedded Environment
Remember that the Purpose for the Existence of the Team Is to Fulfill the Requirements of Its Environment
Describe the Transformations that Occur as the Various Subsystems Perform Specialized Functions to Meet yhe Defined Goals
Investigating the Most Commonly Used Human Systems Models
Studying the Models Used in Problem-Solving
Designing an Approach for Using Models Professionally
Classifying the Models According to Systems Type
Volume Two: Designing Your Organization as an Evolutionary Guidance System: Using Systems Thinking to Establish the Executive Charter
Leading Others to High-Impact Performance
Clarifying Minds
Defining Shared Human Objectives
Building Loyalty
Building Assertiveness
Coaching for Mind Change
Building Team Prudence
Building Communications Skills
Building Social Skills
Building Generosity
Overcoming Irrational Guilt
Building Self-Responsibility
Improving Emotional Life
Establishing Respect
Acknowledging Faults
Conquering Anger
Raising Interest Levels
Defusing Passive-Aggressive Behavior
Overcoming Lateness
Overcoming Prejudice
Building Commitment
Motivating People
Changing Emotional States
Building Authentic Self-Esteem
Eliminating Self-Destruction
Defusing the Complainer
Changing Self-Image
Energizing Teams

Interpersonal Leading
Mastering the Fundamentals of High Impact Leadership
Achieving Exceptional Leadership Performance
Developing Potent Leadership & Consulting Skills: Part One
Developing Potent Leadership & Consulting Skills: Part Two
Putting My Stake in the Ground: Part One
Putting My Stake in the Ground: Part Two
Putting My Stake in the Ground: Part Three
Putting My Stake in the Ground: Part Four
Put My Stake in the Ground: Part Five
Putting My Stake in the Ground: Part Six
Reviewing the Client’s Leadership & Consulting Rationale: Part One
Reviewing the Client’s Leadership & Consulting Rationale: Part Two
Building My Framework for Success: Part One
Building My Framework for Success: Part Two
Building My Framework for Success: Part Three
Building My Framework for Success: Part Four
Building My Framework for Success: Part Five
Building My Framework for Success: Part Six
Describing the Critical Success Factor Models for Effective Leadership Part One
Describe the Critical Success Factor Models for Effective Leadership Part Two
Describe the Critical Success Factor Models for Effective Leadership Part Three
Describing the Critical Success Factor Models for Effective Leadership Part Four
Mastering the Fundamentals of High-Impact Leadership
Living A Gentle Life
Moving from Belief and Values to Character: Part One
Moving from Belief and Values to Character: Part Two
Move from Belief and Values to Character: Part Three
Proactively Moving from Belief and Values to Character
Clarifying the Competencies of High-Impact Leadership Effectiveness
Mastering Fragmented Workplace Relationships
Returning to the Basics
Moving Beyond the Basics
Building Authentic Cooperation: Part One
Building Authentic Cooperation: Part Two
Building Assertiveness: Part One
Building Assertiveness: Part Two
Leading to Energize Teams
Mastering the Skills Survey Part One
Mastering the Skills Survey Part Two
Mastering the Core Competencies of Teams
Understanding the Roots of Great Performance Part One
Understanding the Roots of Great Performance Part Two
Changing Self-Image: Part One
Changing Self-Image: Part Two
Building Team Prudence
Mastering the Leadership & Mentoring Environment
Making Potent Decisions
Mastering Leadership to Lead People to Change
Going to the Core of Leadership Success
Touching the Spirit
Leading Difficult Clients
Self-Awareness Through Emotional Intelligence
Understanding Emotions to Lead People to Change
Defusing the Confusion
Managing the Core Competencies of Teams
Enjoying a Spiritual Renewal as an Executive
Understanding the Client
Professional Maturity Requires Focus
Mastering the Psychology of Focus
Doing the Hard Work Successfully
Using Leadership to Enhance Your Mentoring Program
Understanding the Roots of Great Performance
Leading Teams with Influence
The Ulthule™ Way Beyond Peak Performance
Leading Individuals with Influence
Mastering the Crucial Social Skills
Better Execution with Teams
Morality in Workplace Relationships
Coaching is Communicating
Mastering the Difficult Skills Part One
The Role of Deeper Values in Building Potent Workplace Relationships
Building the Knowledge for Insight
System Management Institute’s Career Transformation Program: It Is Better To Do Better Every Day, Sixth Edition
The Foundation of Potent Workplace Relationships
Focusing on the Right Stuff through Professional Maturity
Mastering the Art of Effective Persuasion
Mastering the Psychology of Focus
Employing the Spiritual Approach to Life
Establishing the Executive Agenda: Building Powerful Executive Relationships for Sustained Success
Leading for Effective Workplace Relationships
Building My Conflict Prevention Framework for Success: Part One
Building My Conflict Prevention Framework for Success: Part Two
Building My Conflict Prevention Framework for Success: Part Three
Distinguishing Coaches from Clients
Using Coaching to Overcome Turbulence in Organizations and Teams
Determining the Self-Coaching Requirements for Success
Mastering Workplace Relationships to Establish Authentic Synergy
Mastering the Conflict-Prevention Base Coaching Model One
Identifying the Core Competencies of an Effective Coaching Team
Mastering the Core Competencies to Form an Effective Coaching Team
Changing One’s Self-Image?
Mastering Workplace Relationships Part One
Mastering Workplace Relationships Part Two
Mastering Workplace Relationships Part Three
Mastering Workplace Relationships Part Four
Mastering Workplace Relationships Part Five
Mastering Workplace Relationships Part Six
Mastering Workplace Relationships Part Seven
Mastering Workplace Relationships Part Eight
Mastering Workplace Relationships to Make a Difference: You are Changing History, in One Way or Another
Mastering the Core Coaching Skills of Insider Threat Prevention Cybersecurity
Mastering the Fundamentals of High-Impact Coaching
Learning to Better Understand the Client
All Problems are Relationship Problems: Success is a Good Relationship in High Gear
Attaining Personal Proficiency: You have got to be competent to be proficient, 1st Edition
The Newkirk Group Ulthule™ Client Coaching and Planning Workshop Part One
The Newkirk Group Ulthule™ Client Coaching and Planning Workshop Part Two
Reflections on the Problem of Performance
Mastering the Bases of Competence
The Ulthule™ Approach to Competent Leadership
Ulthule™ and Ethical Dimension of Competence
Mastering Ulthule™ and Newkirk’s Tree of Performance
Understanding Health Psychology in Complex Situations
Build a Framework for Coaching and Consulting Success
Enhance My Coaching and Consulting Credibility
Raise the Confidence of Subordinates About My Coaching and Consulting Expertise
Develop More Effective Coaching and Consulting Relationships
Enhancing My Coaching and Consulting Expertise
Leveraging Coaching and Consulting For Professional Success
Leveraging Coaching and Consulting Activities To Enhance My Professional Performance
Determine if I Have a Receptive Audience that Needs Coaching and Consulting Assistance
Assert Myself To Balance The Performance Of My Team As A Human Activity System
Expand the Description of What I See About Other People and Myself
Enhance the Assertiveness of My Team Leads and Client
Lead Other People to Engage Assertiveness More Appropriately
Master the Insights of Assertiveness
Build My Self-Image to Attain Appropriate Levels of Assertiveness
Build the Self-Image of Other People
Get Other People to See Me More Positively
Learn to See Myself More Positively
Make Change Deeper and Enduring
See Other People and Myself More Clearly
Develop a Personal Framework for Making the Right Career Management Decisions
Explore the Question of Why I Care About a Job Change At All
Determine What’s In It For Me, WIIFM
I Identify the Psychological and Emotional Environment Associated with the Position
Determine if the Position Resolves Important Professional Considerations
Determine if the Position Resolves Important Financial Considerations
Clarify the Environment of the New Position or Promotion
Determine What’s In It for Them, WIIFT
Highlight My Expertise to Expand My Impact on the Interviewer
Leverage the Discussion of My Expertise to Humanize the Interviewing Process
Leverage the Interviewing Process to Enhance My Soft-Skills Development
Use the Interview Process to Demonstrate My Mastery in Relationship Building, Soft-Skills Execution, and Communication Performance
I Expand My Perspective About My Career to Demonstrate My Flexibility and Adaptability
Use the Interview Process to Gain Control of My Destiny
Discovering Where You Go From Here
Emotional Intelligence Requires Emotional Understanding
Developing a Shared Understanding Among Your Team
Developing a Shared Understanding with the Client
Specifying the Desired Outcomes of the Client as a Rationale for Proceeding with the Project
Understanding the Client’s Department or Organization
Determining What the Client Expects Me to Deliver in Respect to the Long Range View
Determining if the Aims of the Client Differ in Any Way from the Aims of the Individual Decision Maker
Identifying What the Client Loses by Implementing the Project
Identifying the Risks to the Organization if the Client’s Project Fails
Determining the Parameters the Client Wants Me to Set for the Project
Establishing Guidelines that Govern the Client’s Involved Time
Estimating What I Need from the Client in Respect to the Client’s Guidelines
Determining the Level of Responsiveness of the Client
Developing a Shared Understanding of the Client’s Proactive Leadership and Organization Leverage
Monitoring the Impacts to My Efforts from Whatever Source
Clarifying the Process-Driven Aspects of the Engagement
Building a Reciprocal Partnership with the Client
Developing a Shared Understanding with the Client that Delivers Realistic “Expertise-Stretch” Opportunities
Ensuring that the Client Commits to the Investment Necessary to Achieve the Desired Result
Clarifying that the Client is as Emotionally Invested in the Project And Its Implementation as I am
Understanding the Expectations of the Client
Determining the Client’s Perceptual Horizon
Monitoring for Conflict between My Perceptions and the Client’s Perceptions
Uncovering the Unspoken Requirements of the Client
Forging a Team Spirit with the Client and His or Her Organization
Anticipating the different Forms of Resistance Impacting the Client and His or Her Organization
Identifying the Forms of Resistance
Managing the Primary forms of Resistance
Defeating the Client’s Attempt to Challenge My Competence
Identifying the Appropriate Solutions to the Different forms of Resistance
Engaging the Appropriate Solutions to the Different forms of Resistance
Using the Opening to Build on the Rapport
Enlisting the Client when Linking My Methodology to the Challenge of the Client
Reducing the Client’s Tendency to Challenge my Competence
Normalizing the Give and Take Process With My Client
Defusing the Silent Treatment of the Client
Overcoming the Client’s Tendency to Become Obsessed with Detail
Overcoming the Client’s Tendency to Constantly Disagree with My Conclusions
Proactively reducing the Client’s Impatience
Overcoming the Client’s Tendency to Take Flights into Exaggerated Concern for Health
Exceeding the Expectations of the Client
Remaining Candid with Clients
Maintaining a Sense of Realism about My Capabilities
Making My Capabilities Fully Available to the my Client
Preparing the Clients for Different Kinds of Outcomes
Optimizing, Not Maximizing, My Involvement with the Client
Using the Questioning Process to Overcome Poor Judgment
Questioning the Client to Illuminate Non-rational and Other Self-Defeating Behaviors
Consistently Overcoming the Shortcomings of the Client
Ensuring that We Are Doing the Right Things
Ensuring That My Approach Delivers a Win-Win Solution
Determine if I am consistently behaving fairly
Remaining Consistent in Thought and Action when Working with the Client
Excelling with Communicating with Clients
Communicating Well by Listening Well
Communicating as if the Client’s Success Depends on It
Assisting the Client with Improving His or Her Communications Process
Delivering the Results That Clients Can Use
Influencing others with Integrity, Not Through Manipulation, Force or Threat
Transforming Conflicts into Constructive Opportunities
Creating a Win-Win Opportunity During Difficult Situations
Delivering All Products and Services with Excellence
Gaining the Trust and Confidence of Clients
Becoming Regularly Involved in Many Issues Throughout the Organization
Building the Respect of Clients for My Solutions
Focusing the Social Architectures to Impact Individual Workers
Focus the Social Architectures to Impact Individual Leaders

Leadership Seminars
Ulthule© Leadership
Discovering Core Values©
Leading Organization Change©
Improving Leadership Performance©
Building the Successful WorkGroup©
Mobilizing Innovation and Change©
Building Group Performance©
The Bases of Competence©
Evolutionary Guidance Systems©
Technology in Learning©
Developing Intellectual Capital©
Social Cognition in Performance©
The Strategic Training Department©
Establishing a Performance Program©
The Internet Assistant Action Learning Model©
Mindfulness in Human Performance©
Models of a Learning Architecture©
New Methods of Design Inquiry©
The Ulthule© Organization©
Total Performance Management©
The Design of WorkGroup Systems©
The High Performance Environment©
WorkGroup Performance Evaluations©
WorkGroup Change Management©
High Performance Development©
Human Systems Management©
Systems Models Approach©
Leadership & Consulting Seminars
Why Bother with Leadership?
Core Competencies of Successful Leaders & Consultants
Critical Success Factor Models for Effective Leadership & Consulting
Critical Success Models for Effective Innovation & Change
Fundamentals of High-Impact Leadership & Consulting
Fundamentals of High-Impact Leadership
Common Organization Performance Models
The Organization-Human Systems Continuum
Important Descriptions in Leadership
Important Leadership and Consulting Skills
The Motivation Design Process
The Activities of Leadership & Consulting
The Core Competencies of Successful People
The Value of Resonance
The Value of Preparation in Leadership
The Art of Initiation in Leadership
Purposive or Purposeful Leadership
Clarifying Minds
Defining Shared Human Objectives
Building Loyalty
Building Assertiveness
Leadership for Mind Change
Building Team Prudence
Building Communications Skills
Building Social Skills
Building Generosity
Overcoming Irrational Guilt
Building Self-Responsibility
Improving Emotional Life
Establishing Respect
Acknowledging Faults
Conquering Anger
Raising Interest Levels
Defusing Passive-Aggressive Behavior
Overcoming Lateness
Overcoming Prejudice
Building Commitment
Motivating People
Changing Emotional States
Building Authentic Self-Esteem
Eliminating Self-Destruction
Defusing the Complainer
Changing Self-Image
Leadership & Consulting Presentations
Energizing Teams
Returning to the Basics
Understanding Your Client
Attaining Client Trust & Confidence
Mastering the Decision Making Process
Mastering the Art of Persuasion
Enjoying the Spiritual Approach to Life
Designing Your Career Transformation Program
Attaining Ulthule Performance
Achieving Great Performance
Attaining Leadership Results
Mastering the Action Levers of Change
Understanding the Intelligences
Mastering the Intuitive Theories
Clarifying Client Expectations
Living the Gentle Life
Realizing Your Gentleness
Mastering the Beliefs & Values Continuum
Transformation
Realizing the Benefits of Leadership
Mastering the Core Competencies of Successful Leaders & Consultants
Making the Right Decisions
Diversity & Globalization Seminars
Navigating the Storm of Globalization to a Safe Harbor
Finding Enrichment in the Culturally Diverse Board
Refining Our Personal Strategic Vision to Transform Board Diversity
Ethics & Law Seminars
Facing the Ethical and Legal Issues of Board Activities
Navigating the Pitfalls and Tarpits of A Global Business Code of Conduct
Overcoming the Group-Think Tragedy Through Social Justice
Achieving Consistency in Thought and Action to Build Board Success
Fulfilling Fiduciary Responsibilities of Board Membership
Managing Information Resources, Technologies, and Plans
Assessing the Board’s Potential to Remain Relevant
Principles Characterizing the Psychosomatic Movement in Learning. A Retrospective Analysis
A Generic Model of the Human Activity Systems that Engage in Multi-Vendor Computer Performance Evaluation
In Defense of Reason

Legal Fundamentals of Leadership & Consulting
Contracts and Obligations
Billing Practices
Social Relationships
Professional Conduct
Gift Giving and Receiving
Recruitment of Client Employees
Confidentiality and Secrecy
Reflective External Behavior
Risk Management, Insurance, and Bonding
New Product Development (NPD) Leadership
Designing the New Product Development Environment: Designing NPD for Enhanced Business Performance Part One
Designing the New Product Development Environment: Designing NPD for Enhanced Business Performance Part Two
Implementing New Products: Mastering the Challenge of Strategic Execution
Integrating New Product Development with Forecasting and Scenario Setting: Business Process Integration for Competitive Success
Integrating NPD with Forecasting and Scenario Setting
Introducing New Product Development: Mastering NPD for Enhanced Business Leverage
Introducing the New Product Development Process
Planning and Timing New Product Introduction Part One
Planning and Timing New Product Introduction Part Two
Planning and Timing New Product Introduction Part Three
Pursuing Advanced New Product Development: Mastering NPD to Control the Competitive Environment
Using Innovation to Prepare the New Product Development Environment: Enhancing Innovation to Forge Authentic Success

Organization Effectiveness Leadership
Examine Organization Effectives from Formative Perspectives
Examine Organization Effectiveness as an Alternative Model to Organization Performance
Connect Organization Effectiveness to the Popular Organization Redesign Methodologies
Connect the Organization Effectiveness Model to the Business Redesign Methodology
Use the Organization Effectiveness Model to Gain Customer Service Excellence
Reinforce Continuous Learning and Improvement Practices
Following a Proven Model of Performance Improvement
Ensuring that Stakeholders Participate Adequately in the Process
Investigate the Organization Design Model as an Alternative Model
Employing Lawlor’s (1985) Productivity Model
Identifying the Three External Factors of the Lawlor (1985) Productivity Model
Identifying the Five Internal Factors of the Lawlor (1985) Productivity Model
Employing Lawlor’s (1985) Productivity Model to Assess the Economic Client
Employing Lawlor’s (1985) Productivity Model to Assess the State of the Markets
Employing Lawlor’s (1985) Productivity Model to Assess the Direction of Change
Employing Lawlor’s (1985) Productivity Model to Survey the Organization
Employing Lawlor’s (1985) Productivity Model to Identify the People
Employing Lawlor’s (1985) Productivity Model to Review the Rewards
Employing Lawlor’s (1985) Productivity Model to Validate the Information
Employing Lawlor’s (1985) Productivity Model to Update the Technology
Understanding the Difference between the Common Organization Development Models
Examining The Resnik/Brown (1989): The Work Systems Associates Model (WSA) As An Additional Scenario
Focusing on the Areas from which the Most Significant Gains in Productivity Arise
Decomposing the Primary Five Workplace Performance Factors of Human Performance
Decomposing the Focus Factor into Its Three Components
Decomposing the Direction Factor into Its Four Components
Decomposing the Involvement Factor into Its Six Components
Decomposing the Communication Factor into Its Four Components
Decomposing the Processes Factor into Its Five Components
Decomposing the Secondary Four Workplace Performance Factors of Human Performance
Decomposing the Involvement Competence Factor into Its Four Components
Decomposing the Work Planning Factors into Its Six Components
Decomposing the Work Performance Factor into Its Three Components
Decomposing the Work Environment Factor into Its Six Components
Employing the Ross Productivity Model of Organization Performance
Employing the Manage Work Domain by Taking the Right Actions
Employing the Motivate Subordinate Domain
Allocating Resources by Engaging the Core Tasks of Performance
Using the Ross Productivity Model to Increase Productivity
Employing the Mali (1978) Synergistic Productivity Model of Organization Performance
Reframing the Mali Model as a Gestalt or Holistic Model of Organization Performance in which the Whole is Indeed Greater than All Its Parts
Employing the Mali (1978) Synergistic Productivity Model of Organization Performance to Become the Greatest Influencer of Productivity in My Organization
Employing the Mali Model to Populate the Left Domain with the Core Factors
Populating the Left Domain with Secondary Core Factors
Employing the Mali Model to Populate the Right Domain with the Core Factors
Employing the Mali Model to Populate the Right Domain with the Secondary Core Factors
Employing the Mali (1978) Synergistic Productivity Model of Organization Performance to Enable Multi-Layer Intersecting Domains
Employing the Mali (1978) Synergistic Productivity Model of Organization Performance to Populate the Level Two Left Side Domain with Four actors
Employing the Mali (1978) Synergistic Productivity Model of Organization Performance to Populate the Level Two Right Domain with Four Factors
Employing the Mali (1978) Synergistic Productivity Model to Add a Third Level of Intersection Domains
Employing the Mali (1978) Synergistic Productivity Model to Populate the Level Three Left Domain with Two Factors
Employing the Mali (1978) Synergistic Productivity Model to Populate the Level Three Right Domain with Two Factors
Employing the Mali (1978) Synergistic Productivity Model to Compose the Level Four Design with Only One Domain and Two Factors
Employing the Gaither Branching Tree Model (1980) for Evaluation as a Psychologically Driven Human Factors Model
Employing the Gaither Branching Tree Model (1980), to Describe the Primary Branches of the Model
Dividing the Employee Job Performance Branch of the Gaither Branching Tree Model (1980) Into Two Areas
Decomposing the Build Motivation Area of the Gaither Branching Tree Model (1980), into Its Four Core Branches?
Decomposing the Build Motivation Area of the Gaither Branching Tree Model (1980), into Its Four Secondary Branches
Decomposing the Formal Organization Area of the Gaither Branching Tree Model (1980) into Its Three Primary Components
Decomposing the Formal Organization Area of the Gaither Branching Tree Model (1980) into Its Three Secondary Components
Decomposing the Informal Groups Area of the Gaither Branching Tree Model (1980) into Its Three Components
Decomposing the Job Design Area of the Gaither Branching Tree Model (1980) into Its Four Components
Decomposing the Leadership Area of the Gaither Branching Tree Model (1980) into Its Five Components
Decomposing the Union Area of the Gaither Branching Tree Model (1980) into Its Five Components
Decomposing the Individual Employee Psychological Needs Area of the Gaither Branching Tree Model (1980) into Its Five Components
Decomposing the Economic Conditions Area of the Gaither Branching Tree Model (1980) into Its Three Components
Decomposing the Individual Employee Personal Situations Area of the Gaither Branching Tree Model (1980) into Its Four Components
Decomposing the Physical Work Environment Area of the Gaither Branching Tree Model (1980) into Its Four Primary Branches
Decomposing the Physical Work Environment Area of the Gaither Branching Tree Model (1980) into Its Four Secondary Branches
Decomposing the Employee Ability Area of the Gaither Branching Tree Model (1980) into Its Three Primary Areas of Concern
Decomposing the Employee Ability Area of the Gaither Branching Tree Model (1980) into Its Three Secondary Areas of Concern
Employing Kopelman (1986)) Organization Productivity Model as an Additional Scenario
Employing Kopelman (1986)) Organization Productivity Model to Identify the Four Major Factors of the Model
Employing Kopelman (1986)) Organization Productivity Model to Identify the End Result Productivity Outcomes
Employing Kopelman (1986)) Organization Productivity Model to Build the Process Forming Model
Defining Kopelman’s (1986)) Three Stage Productivity Outcome
Defining the Characteristics of Kopelman’s (1986)) Three-Stage Productivity Outcomes
Specifying the Organization Characteristics of Kopelman’s (1986)) Three-Stage Productivity Outcomes
Specifying the Work Characteristics of Kopelman’s (1986)) Three-Stage Productivity Outcomes
Specify the Individual Characteristics of Kopelman’s (1986)) Three-Stage Productivity Outcomes
Investigating the Organization Design Model as an Alternative Performance Building Model
Investigating the Virtual Commerce Organization Design Model as an Alternative Performance Building Model
Classifying the Organization Performance Models
Employing the Most Commonly Used Organization Performance Models

Planning for Leadership
One-on-One Planning For:
Assessment
Interdisciplinary Leadership Teams
Planning the Leadership Process, Approach, Progress Notes
Professional Standards
Legal & Ethical Issues
Leadership Terminology
Progress Tracking – Confidentiality
Follower Involvement
Follower Learning
Quality Indicators
Individualized Leadership Plans
Person-Centered versus Organization-Centered Leadership Planning
Leader “I” Care Plans
Building Your Leadership Skills
Understanding Your Follower
Attaining Follower Trust & Confidence
Mastering the Decision Making Process
Mastering the Art of Persuasion
Enjoying the Spiritual Approach to Life
Designing Your Career Transformation Program
Attaining Ulthule Performance
Achieving Great Performance
Attaining Leadership Results
Mastering the Action Levers of Change
Understanding the Intelligences
Mastering the Intuitive Theories
Clarifying Follower Expectations
Living the Gentle Life
Realizing Your Gentleness
Mastering the Beliefs & Values Continuum
Transformation
Realizing the Benefits of Leadership
Mastering the Core Competencies of Successful Leaders & Consultants
Making the Right Decisions
Employing the Common Organization Performance Models
Employing the Most Commonly Used Leadership and Organization Performance Models
Investigating the Most Commonly Used Human Systems Models
Studying the Leadership Performance Models
Defining an Approach for Using Models Professionally
Classifying the Organization Performance Models
Classifying the Models According to Systems Type
Employing the Ross Productivity Model of Organization Performance
Employing the Manage Work Domain
Employing the Motivate Subordinate Domain
Allocate Resources by Engaging the Core Tasks of Performance
Using the Ross Productivity Model to Increase Productivity
Employing the Mali (1978) Synergistic Productivity Model of Organization Performance
Reframing the Mali Model as a Gestalt or Holistic Model of Organization Performance in Which the Whole Is Indeed Greater Than All Its Parts
Employing the Mali (1978) Synergistic Productivity Model of Organization Performance to Become the Greatest Influencer of Productivity in My Organization
Employing the Mali Model to Populate the Left Domain with the Core Factors
Populating the Left Domain with Secondary Core Factors
Employing the Mali Model to Populate the Right Domain with the Core Factors
Employing the Mali Model to Populate the Right Domain with the Secondary Core Factors
Employing the Mali (1978) Synergistic Productivity Model of Organization Performance to Enable Multi-Layer Intersecting Domains
Employing the Mali (1978) Synergistic Productivity Model of Organization Performance to Populate the Level-Two Left Domain with Four Factors
Employing the Mali (1978) Synergistic Productivity Model of Organization Performance to Populate the Level-Two Right Domain with Four Factors
Employing the Mali (1978) Synergistic Productivity Model to Add a Third Level of Intersection Domains
Employing the Mali (1978) Synergistic Productivity Model to Populate the Level-Three Left Domain with Two Factors
Employing the Mali (1978) Synergistic Productivity Model of Organization Performance to Enable Multi-Layer Intersecting Domains
Employing the Mali (1978) Synergistic Productivity Model of Organization Performance to Populate the Level-Two Left Domain with Four Factors
Employing the Mali (1978) Synergistic Productivity Model of Organization Performance to Populate the Level-Two Right Domain with Four Factors
Employing the Mali (1978) Synergistic Productivity Model To Add A Third Level Of Intersection Domains?
Employing the Mali (1978) Synergistic Productivity Model to Populate the Level Three Left Domain with Two Factors
Employing the Mali (1978) Synergistic Productivity Model to Populate the Level Three Right Domain with Two Factors?
Employing the Mali (1978) Synergistic Productivity Model to Compose the Level Four Design with Only One Domain and Two Factors
Employing the Gaither Branching Tree Model (1980) for Evaluation as a Psychologically Driven Human Factors Model
Employing the Gaither Branching Tree Model (1980), to Describe the Primary Branches of the Model
Dividing the Employee Job Performance Branch of the Gaither Branching Tree Model (1980) into Two Areas
Decomposing the Build Motivation Area of the Gaither Branching Tree Model (1980), into Its Four core Branches
Decomposing the Build Motivation Area of the Gaither Branching Tree Model (1980), into Its Four Secondary Branches
Decomposing the Formal Organization Area of the Gaither Branching Tree Model (1980) into Its Three Primary Components
Decomposing the Formal Organization Area of the Gaither Branching Tree Model (1980) into Its Three Secondary Components
Decomposing the Informal Groups Area of the Gaither Branching Tree Model (1980) into Its Three Components
Decomposing the Job Design Area of the Gaither Branching Tree Model (1980) into Its Four Components
Decomposing the Leadership Area of the Gaither Branching Tree Model (1980) into Its Five Components
Decomposing the Union Area of the Gaither Branching Tree Model (1980) into Its Five Components
Decomposing the Individual Employee Psychological Needs Area of the Gaither Branching Tree Model (1980) into Its Five Components
Decomposing the Economic Conditions Area of the Gaither Branching Tree Model (1980) into Its Three Components
Decomposing the Individual Employee Personal Situations Area of the Gaither Branching Tree Model (1980) Into Its Four Components
Decomposing the Physical Work Environment Area of the Gaither Branching Tree Model (1980) Into Its Four Primary Branches
Decomposing the Physical Work Environment Area of the Gaither Branching Tree Model (1980) Into Its Four Secondary Branches
Decomposing the Employee Ability Area of the Gaither Branching Tree Model (1980) into Its Three Primary Areas of Concern
Decomposing the Employee Ability Area of the Gaither Branching Tree Model (1980) Into Its Three Secondary Areas of Concern
Employing Lawlor’s (1985) Productivity Model
Identifying the Three External Factors of the Lawlor (1985) Productivity Model
Identifying the Five Internal Factors of the Lawlor (1985) Productivity Model
Employing Lawlor’s (1985) Productivity Model to Assess the Economic Client
Employing Lawlor’s (1985) Productivity Model to Assess the State of the Markets
Employing Lawlor’s (1985) Productivity Model to Assess the Direction of Change
Employing Lawlor’s (1985) Productivity Model to Survey the Organization
Employing Lawlor’s (1985) Productivity Model to Identify the People
Employing Lawlor’s (1985) Productivity Model to Review the Rewards
Employing Lawlor’s (1985) Productivity Model to Validate the Information
Employing Lawlor’s (1985) Productivity Model to Update the Technology
Employing Kopelman (1986)) Organization Productivity Model as an Additional Scenario
Employing Kopelman (1986)) Organization Productivity Model to Identify the Four Major Factors of the Model
Employing Kopelman (1986)) Organization Productivity Model to Identify the End-Result Productivity Outcomes
Employing Kopelman (1986)) Organization Productivity Model to Build the Process Forming Model
Defining Kopelman’s (1986)) Three Stage Productivity Outcome
Defining the Characteristics of Kopelman’s (1986)) Three-Stage Productivity Outcomes
Specifying the Organization Characteristics of Kopelman’s (1986)) Three-Stage Productivity Outcomes
Specifying the Work Characteristics of Kopelman’s (1986)) Three-Stage Productivity Outcomes
Specifying the Individual Characteristics of Kopelman’s (1986)) Three-Stage Productivity Outcomes
Examining the Resnik/Brown (1989) – the Work Systems Associates Model (WSA) As An Additional Scenario
Focusing on the Areas From Which the Most Significant Gains in Productivity Arise
Decomposing the Primary Five Workplace Performance Factors of Human Performance
Decomposing the Focus Factor into Its Three Components
Decomposing the Direction Factor into Its Four Components
Decomposing the Involvement Factor into Its Six Components
Decomposing the Communication Factor into Its Four Components
Decomposing the Processes Factor into Its Five Components
Decomposing the Secondary Four Workplace Performance Factors of Human Performance
Decomposing the Involvement Competence Factor into Its Four Components
Decomposing the Work Planning Factors into Its Four Components
Decomposing the Work Performance Factor into Its Three Components
Decomposing the Work Environment Factor into Its Six Components
Examining Organization Effectiveness as an Alternative Model to Organization Performance
Examining Organization Effectives from Formative Perspectives
Connecting Organization Effectiveness to the Popular Organization Redesign Methodologies
Connecting the Organization Effectiveness Model to the Business Redesign Methodology
Using the Organization Effectiveness Model to Gain Customer Service Excellence
Reinforcing Continuous Learning and Improvement Practices
Investigating the Organization Design Model as an Alternative Performance Building Model
Focusing the Pace of Technological Change to Gain Leverage
Focusing the Social Architectures to Impact Individual Workers
Focusing the Social Architectures to Impact Individual Leaders
Focusing the Social Architectures to Impact Individual Organizations
Implementing the Horizontal Business Architecture
Ensuring that Stakeholder Participate Adequately in the Process
Following a Proven Model of Performance Improvement
Becoming a Human Activity Systems Thinker
Describing the Different Types of Systems
Determining Human Systems from Other Systems Types
Describing the Interactions of Human Activity Systems
Describing the Interactions of Human Activity Systems as the Four Core Operations of Team Behavior
Employ the Principle of Marginal Control, from Polanyi, 1966, to Describe the Impacts of Lower Levels Boundaries on Systems Operations
Using the Control of the Four Core Operations to Describe the Nature of Teams
Using Dimension Types to Describe the Four Kinds of Less Intense Teams
Using Dimension Types to Describe the Four Kinds of Highly Intense Teams
Describing the Nature of the Team as Complex
Including the Characteristics of Choice When Describing the Nature of Teams
Describing the Definitive Characteristics of Teams to Conform to the Methodologies that Enhance Them
Using the Systems Location Along the Continuum of Dimensions to Determine the Nature of the Team According to Banathy, 1979
Describing the Appropriate System According to Their Dimension Types
Describe the Appropriate System as a Balanced System
Describe a Team as a Contrived Human Activity System
Describing a Team as a Social System Contrived by an Observer from a Transphenomenal Field
Describing the Team as an Embedded System which Is Itself a Part of an Embedded Environment
Remembering that the Purpose for the Existence of the Team Is to Fulfill the Requirements of Its Environment
Describing the Transformations that Occur as the Various Subsystems Perform Specialized Functions to Meet the Defined Goals
We Certify the Leadership Professional at Four Levels:
Certified Performance Leadership Assistant, CPCA
Certified Performance Leadership Director, CPCD
Certified Performance Leadership Consultant, CPCC
Certified Performance Leadership Specialist, CPCS

Suggested Courses
Building the Social Skills of Team Members
Critical Success Factor Models for Effective Leadership
Certification in Team Leadership
Certification in Workplace Relationship Leadership
Achieving The Highest Level of Performance Attainable
Defusing the Confusing
Fundamentals of High Impact Leadership
Going to the Core
Leadership Clients with Influence
Living the Gentle Life in Performance Leadership
Mastering Leadership Prudence
Mastering the Art of Persuasion in Performance Leadership
Mastering the Challenge of Leadership Success
Mastering the Core Competencies of Teams
Mastering the Psychology of Requirements Analysis
Mastering the Roots of Great Leadership
Moving from Beliefs and Values to Character
Putting Your Stake in the Ground
Returning to the Basics
Understanding Your Client
Using Performance Leadership to Enhance Your Mentoring Program
Systems Management Institute offers several tracks for each level of certification to assist you in mastering your Leadership interest area of expertise. Each track defines the qualifying criteria for Certification at each level taken from five different areas of knowledge and experience including:
Academic Education;
Professional Experience;
Continuing Education from Related Bodies of Knowledge,
Leadership & Consulting Experience for the CPCC, and
Self-Directed Education in the Formal Business of Leadership.
Requirements Leadership
Mastering the Psychology of Requirements Analysis: Describing the Space of Operations Analysis
Defining Requirements and Specifications: Mastering the Basics of Requirements Engineering
Mastering the Psychology of Requirements Analysis: Expanding the Space of Requirements Analysis
Mastering the Psychology of Requirements Analysis: Determining System Requirements
Mastering the Psychology of Requirements Analysis: Justifying Configuration Management for Competitive Success
Mastering the Psychology of Requirements Analysis: Mastering the Characteristics of Configuration Management
Mastering the Psychology of Requirements Analysis: Mastering the People Side of Requirements Analysis
Mastering the Psychology of Requirements Analysis: Mastering the Space of Configuration Management
Mastering the Psychology of Requirements Analysis: Mastering the Work Breakdown Structure of Requirements Analysis
Mastering the Psychology of Requirements Analysis: Taking Care of the Details in Requirements Analysis
Mastering the Psychology of Requirements Analysis: The Art of Delivering Interface Requirements
Mastering The Psychology of Requirements Analysis: A little Good Psychology Goes A long Way to Success
Mastering the Environment of Requirements Analysis: An Ecological Approach for Succeeding in the Changing Corporate Environment Part One
Mastering the Environment of Requirements Analysis: An Ecological Approach for Succeeding in the Changing Corporate Environment Part Two
Mastering the Tasks of Requirements Analysis: Mastering the Problem Management and Quality Environment of Requirements Analysis to Change the Corporate Environment for the Better
Mastering the Tasks of Requirements Analysis: A Relationship Approach for Changing the Corporate Environment
The Art of Specifying System Requirements: A Specification Model for Changing the Corporate Environment
Determining Systems Requirements for CPM-ITP Unification: A justification model for Requirements Analysis Changing the Corporate Environment
The Art of Delivering Internal System Requirements: An Internal System Requirements Model for Requirements Analysis in Changing the Corporate Environment
Defining Requirements and Specifications: Mastering the Basics of Requirements Engineering
Expanding The Space of Requirements Analysis: A justification Model for Requirements Analysis in Changing the Corporate Environment
The Art of Delivering Internal System Requirements: An Internal System Requirements Model for Requirements Analysis in Changing The Corporate Environment…
Mastering The Environment of Requirements Analysis: An Ecological Approach for Succeeding in Changing the Corporate Environment
Expanding Requirements Analysis Studies: The Number of Decisions Made are Directly Proportional to the Number of Requirements Defined
Mastering The Psychology of Requirements Analysis: Taking Care of the Details in Requirements Analysis
The Art of Delivering Interface Requirements: An Interface Delivery Model for Requirements Analysis in Changing the Corporate Environment Second Edition
Mastering the Psychology of Requirements Analysis: A Stakeholder Model for Requirements Analysis in Changing the Corporate Environment
The Art of Delivering Interface Requirements: An Interface Delivery Model for Requirements Analysis in Changing the Corporate Environment
The Art of Specifying Stakeholder Requirements: A Stakeholder Model for Requirements Analysis in Changing the Corporate Environment
Mastering the People Side of Requirements Analysis: Mastering the Psychology of Requirements Analysis to Change the Corporate Environment
The Art of Delivering Internal System Requirements
The Art of Delivering Information Technology Service Management (ITSM) Internal System Requirements: An Internal System Requirements Model for Requirements Analysis in Changing the Corporate ITSM Environment
Considering the Different Types of Requests Part Two: Three Ways to Guide a Project
Designing the RFP Process: Mastering the RFP Process to Succeed in a Fast Paced Changing Competitive Environment
Defining Requirements and Specifications
The Art of Delivering Interface Requirements for ITIL Implementation: An Interface Delivery Model for Requirements Analysis in Changing the ITSM Environment: Third Edition
The Art Of Specifying Stakeholder Requirements: A Stakeholder Model For Requirements Analysis in Changing the Corporate Environment
Mastering the Tasks of Requirements Analysis: A Relationship Approach for Changing the Corporate Environment
Expanding Requirements Analysis Studies, Fourth Edition
Designing Strategies for Effective RFP Development: Using the RFP Process to Leverage Innovation for Sustained Success
Solving the Success Formula of RFP Development: Paving the Way to a Successful Response
Standards & Requirements of Information Systems Design, Development & Implementation: Using Standards to Illuminate the Path of Software Development
Successfully Applying the RFP Series at Work: Mastering the RFP Process to Succeed at Work
The Art of Specifying Stakeholder Requirements: A Stakeholder Model for Requirements Analysis in Changing the Corporate Environment
Mastering the Psychology of Requirements Analysis: The Art of Specifying System Requirements
Designing a Specification Model for Changing the Corporate Environment
Considering the Different Kinds of Requests
Delivering Stakeholder Requirements: Getting It Right the First Time
Determining System Requirements: A Justification Model for Requirements Analysis in Changing the Corporate Environment, Sixth Edition
Delivering Results That Leaders Can Use
Delivering the Results that Clients Can Use
Influencing Others with Integrity, Not Through Manipulation, Force or Threat
Transforming Conflicts into Constructive Opportunities
Creating a Win-Win Opportunity During Difficult Situations
Delivering All Products and Services with Excellence
Building a Team Spirit in the Leader’s Organization
Forging a Team Spirit with Leaders and their Organizations
Anticipating the Various Forms of Resistance Impacting Leaders and Their Organizations
Identifying the Forms of Resistance
Managing the Primary Forms of Resistance
Defeat the Follower’s Attempt to Challenge My Competence
Identifying and Engaging the Appropriate Solutions to the Many Forms of Resistance
Using the Opening to Build on the Rapport
Enlisting the Follower in Linking My Methodology to the Challenge of Leadersship
Reducing the Follower’s Tendency to Challenge My Competence
Normalizing the Give and Take Process with Leaders
Defusing the Silent Treatment of the Follower
Overcoming the Leader’s and Follower’s Tendency to Become Obsessed with Detail
Overcoming the Followers’ Tendency to Constantly Disagree with My Conclusions
Proactively Reducing the Leader’s Impatience
Overcoming the Leader’s Tendency to Take Flights into Exaggerated Concern for Health

Leading for Technical Competence
Mastering the Core Competencies of Leadership and Consulting Success
Mastering the Core Competencies Presented in the Model of International Project Management Association (IPMA)
Mastering the Hard Technical Competencies of the IPMA Model
Mastering the Soft Technical Competencies of the IPMA Model
Mastering the Technical Systems Competencies of the IPMA Model
Mastering the Contextual Competencies of the IPMA Model
Assisting the Leader with Achieving Project Management Success
Assisting the Leader with Identifying the Interested Parties Involved in a Project
Mastering the CATWOE Competencies of the Leader’s Project
Assisting My Leader with Defining the Project Requirements and Objectives
Enhancing the Technical Competence of the Leader
Assisting the Leader in Balancing the Risks and Opportunities of Proposed Information Technology Projects
Assisting the LeaderClient with Assuring the Quality of Proposed Projects
Assisting the Leader with Managing the Project Organization
Assisting the Leader with Improving the Teamwork of the Client’s Organization
Assisting the Leader with Designing a Problem Resolution Approach
Assisting the Leader with Designing Project Structures that Enhance Project Performance
Assisting the Leader with Defining the Scope and Deliverables of Project Activities
Assisting the Leader with Better Linking Time and Project Phases
Assisting the Leader with Better Managing Resources of the Project
Assisting the Leader with Managing the Cost and Finance Aspects of the Project
Assisting the Leader with Linking the Procurement and Contract Aspects of the Project
Assisting the Leader with Managing the Changes to the Project
Assisting the Leader with Linking the Control and Reports aspects of the Project
Assisting the Leader with Liking the Information and Documentation Aspects of the Project
Assisting the Leader with Improving the Communications of the Project
Assisting the Leader with Completing the Start-Up Stage of this or Her Project
Assisting the Leader with Completing the Close-Out Stage of His or Her Project
Technical Management Leadership
Volume One: The New Millennium CEO: Imagining the Future by Innovating the Business Model with Information Technology
Format Model of Integration Test Plan: Relevant Models Generate Relevant Results
Developing the Quality Assurance & Standards Policy for Testing: Illuminating the Path to Success
Using the Project Plan as the Script for a Project: Success Is in the Details
Format Model of Integration Test Plan: Relevant Models Generate Relevant Results
The Art of Successfully Initiating Projects: Leveraging A Project Initiation Methodology for Success
Employing a Methodology to Successfully Initiate Projects
Employing a Methodology to Successfully Initiate Projects: A Meta-Methodological Approach to Problem Solving
Proposing a Decision Support System: Success through Potent Decisions
Designing a Decision Support System: Success through Rapid Decision Making
Designing a Rapid Solution Platform to Solve Your Problems Now
Model of a Decision Support System Feasibility Proposal: Not Every Decision Support System is Feasible
Volume Five: Winning Production Under Virtual Commerce: Employing Information Technology to Enable Agile Production
Model of Justification Document for Electronic Commerce Program
Planning the Decision Support System Proposal: Using Business Intelligence to Refine Decision Support
Scripting a Project through Project Planning: Scripting Projects through Project Planning for Improved Organization Change
Understanding the Virtual Learning Requirements of Success
Summarizing the DSS Proposal Design Architecture: Paving the Way for Potent Management Decisions.
Systems Migration: The Project Management Fallback Preparation Plan
Format Model of Integration Test Plan: Relevant Models Generate Relevant Results
Focusing the Pace of Technological Change to Gain Leverage
Focusing the Social Architectures to Impact Individual Organizations
Implementing the Horizontal Business Architecture
Volume Four: Marketing and Sales Under Virtual Commerce
Volume Four: Marketing and Sales Under Virtual Commerce: Leveraging Information Technology to Master the Power of Effective Marketing and Sales. Second Edition
Volume Five: Winning Production Under Virtual Commerce: Employing Information Technology to Enable Agile Production
Volume Five: Winning Production Under Virtual Commerce: Employing Information Technology to Enable Agile Production Second Edition
Volume Six: Designing Leadership Support Systems (LSS) in the Virtual Commerce Enterprise
Using Design Architecture to Propose the Decision Support System: Design is the Missing Link to DSS Development
The Art of Successfully Initiating Projects: Leveraging a Project Initiation Methodology for Success
Volume Three: Attaining Effective Business Relationships through Vision21™: Using the Business Intelligence Group (Big) to Build More Effective Workplace Relationships through the 21st Century
Mastering the Virtual Commerce Vision
