General Standard Information

National Certification Council for Coaching Professionals™

NCCCP™

UlThule™ Performance Expert Coaching Focused Practice

Copyright © 2015 Raymond L. Newkirk 

First Edition - 2011 

All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the author. 

Printed in the United States of America 

While the author has taken every precaution in the preparation of this book, the author assumes no responsibility or liability for errors or omissions for any damages resulting from the use of the information contained herein.  

This book is available at a special discount when ordered in bulk quantities.  For more information, contact Publications Sales Department, Systems Management Institute Press, Orlando, Florida 32826, Tel: (407) 864 7756, smirsp.com

Table of Contents 

CCP Benefits

Why Become Certified

NCCCP™ Certification Standards

Levels of Certifications

Definition of NCCCP™ Standards

Area of Applicable Course Work

Body of Knowledge-Topics for Continuing Education

Sample Employer Letter/Sample Certificate

NCCCP™ Credentialing Opportunities

Every profession advocates a specific body of standards and practices. This document presents the standards and practices of the National Certification Council for Coaching Professionals™, the NCCCP™. We require anyone wishing to become a certified coach through NCCCP™ to adopt and master these standards of professional practice.  It is our wish that you join our organization as a Certified Coaching Professional.  We will assist you in fulfilling your desire to become certified at one or more levels of expertise.  Please call us at (407) 864-7756 to learn more or begin your certification process. 

The National Certification Council of Coaching Professionals™ is one of the Certifying Bodies recognized by the Systems Management Institute and incorporates the practices of UlThule™ Coaching. NCCCP™ is the only international organization that exclusively certifies coaching professionals who wish to attain certification at the UlThule™ level. 

Certified Coaching Professionals receive the following benefits: 

1. Professional recognition and life-long development

2. Expanded professional exposure and networking opportunities

3. Opportunities to advance the body of knowledge and coaching practice

4. Global collaboration with other coaching associations

5. Inclusion in the NCCCP™ National Registry

6. Business development and revenue generation opportunities 

Why Become NCCCP™ Certified? 

1. Professional coaching is a vital process that may seriously impact clients for years.  Coaches really need to know what they are doing. Through certification, NCCCP™ assists you in becoming an elite level coach focused on client success.

2. Clients recognize NCCCP™ as an organization that certifies coaching professionals who work specifically to achieve peak performance.

3. NCCCP™ certification assures clients that you have met rigorously developed standards of professional practice.

4. Knowledgeable clients will only hire authentically certified coaching professionals.

5. Certified coaching professionals gain respect of the profession and the higher salaries such respect generates.

6. NCCCP™ certification tells everyone that you are nationally qualified to offer quality coaching services to individual clients, teams, and large organizations.

NCCCP™ Certification Standards 

Welcome to the certification process of the National Certification Council for Coaching Professionals, NCCCP™. We certify the coaching profession at four levels: 

1. Certified Coaching Assistant™, CCA™

2. Certified Coaching Professional™, CCP™

3. Certified Coaching Director™, CCD™

4. Certified UlThule Coaching Specialist™, CUCS™ 

NCCCP™ offers several different tracks for each level of certification to assist you in developing your coaching expertise. Each track defines the qualifying criteria for certification at each level taken from five different areas of knowledge and experience including: (1) academic education; (2) coaching experience; (3) continuing education from related body of knowledge, (4) consulting experience in coaching for the CCC™, and (5) self-directed Coaching education in the business of coaching. The following section discusses the various areas of knowledge and experience. 

Academic Education:  May be met by a wide variety of specialties including in the arts and sciences including but not limited to psychology, sociology, communications, education, science, business, and management. See the Definition Section for additional information on academic requirements. 

Coaching Experience:  This qualification is met by professional coaching experience over the past five years with individuals, teams, and organizations in profit and non-profit settings where at least 50% of the coaching involved individuals and the remainder with teams.  See the Definition Section for additional information on coaching experience requirements. 

Continuing Education:  Education and training over the past five years consisting of seminars, workshops, college courses, and vocation training offerings that keep you informed of trends in coaching and consulting. NCCCP’s formal Body of Knowledge contains a large number of subject matter areas and subareas that are recommended to meet this requirement.  See the Definition Section for additional information on continuing education requirements. 

Consulting Experience:  May be met by consulting to groups, individuals (one-on-one), conducting workshops, presenting seminars, publishing professional articles, engaging in classroom instruction, supervising coaches in training, and managing five or more coaches during one or more engagements. See the Definition Section for additional information on consulting experience requirements. 

Coaching Education Program for Coaching Professionals™:  The CEPCP™ consists of 180 hours of educational, 180 hours of experiential learning, and 90 hours of business management as a qualifying practicum.   

Part 1 prepares one to master the basic functions and duties of a coaching professional. Here you learn how to design, deliver, and evaluate coaching services for clients with a range of coaching needs.  

Part 2 prepares you to master the principles of coaching management.  Here you learn how to provide service through leadership by planning, designing, organizing, staffing, directing, and controlling. 

Part 3 prepares you to master the principles of business management involved in building a successful coaching practice.  Here you learn about the role of ethics, business planning, quality assurance, branding, and pubic relations in building your unique practices as a coach or consulting coach.

Levels of Certification 

FIRST LEVEL 

Certified Coaching Assistant™ Certification Standards, CCA™ Certification Standards

A CCA™ Certification Standards is one who meets NCCCP™ Certification Standards standards to assist, with supervision, in a coaching engagement. 

Track 1 

1. Academic Education: 30 college credits (must include communications course) Plus 1 other course from B,C, and D of the required coursework areas, and

2. Coaching Experience: 2,000 hours within past five years, and

3. Continuing Education:  20 clock hours from Body of Knowledge within past five years. 

Track 2 

1. Academic Education: High school diploma or GED, Plus 6 college credits  (must include communications and 1 other course from the required coursework areas), and

2. Coaching Experience: 4,000 hours within past five years, and

3. Continuing Education:  10 clock hours from Body of Knowledge with past five years. 

Track 3 

1. Academic Education:  High school diploma or GED, plus the 90 Hour Coaching Education Program for Coaching Professionals Part 1 (Core Content 1-11), and

2. Coaching Experience: 2,000 hours within the past three years, and

3. Continuing Education: 20 clock hours of Body of Knowledge within last five years.

SECOND LEVEL 

Certified Coaching Professional™ Certification Standards, CCP™ Certification Standards

A CCP™ Certification Standards is one who meets NCCCP™ Certification Standards standards to direct a coaching team and engagement. 

Track 1 

1. Academic Education: Bachelor’s Degree (or higher). Must include communications course plus 7 other courses with at least one course from B,C, and D of the required coursework areas, and

2. Coaching Experience: 4,000 hours within past five years, and

3. Continuing Education:  30 clock hours from Body of Knowledge within past 5 years.

Track 2 

1. Academic Education: Associates Degree including communications and 5 other courses with at least 1 from B,C, and D of the required coursework areas), and

2. Coaching Experience: 6,000 hours within past 5 years, and

3. Continuing Education:  30 clock hours from Body of Knowledge with past 5 years, and

4. CEPCP™ Certification Standards: Coaching Education Program for Coaching Professionals.

Track 3 

1. Academic Education:  60+ college credits (must include a communications plus five other courses, with at least one course from B,C, and D of the required coursework areas), and

2. Coaching Experience: 6,000 hours within the past three years, and

3. Continuing Education: 30 clock hours of Body of Knowledge within last five years, and

4. CEPCP™ Certification Standards:  Coaching Education Program for Coaching Professionals.

Track 4 

1. Academic Education:  90 Hour Coaching Education Program for Coaching Professionals Part 1 (Core Content 1-11) and 90 Hour Practicum (Basic Education Courses), and 90 Hour Coaching Education Program for Coaching Professionals Part 2 (Core Content 12-20) and 90 Hour Practicum (Advanced Management Course), and 12 college credits, not to include #1 and #2 (must include communications plus 1 other required coursework area), and

2. Coaching Experience: 6,000 hours within the past five years, and

3. Continuing Education: 30 clock hours of Body of Knowledge within last 5 years. 

Track 5

1. High School diploma.

2. Basic coaching course that was completed within the past five years.  You must have this verified by submitting a certificate of completion signed by the course instructor.

3. 6 years or 12,000 hours of coaching experience within the past 10 years.

4. 30 hours of CEUs.  You must document this.  This is base on the formula that 20% is 6 hours. 

THIRD LEVEL 

Certified Coaching Director™ Certification Standards, CCD™ Certification Standards

A CCD™ Certification Standards is one who meets NCCCP™ Certification Standards standards to serve as consultant or educator for a coaching program, team, or organization. 

Track 1 

1. Academic Education: Master’s Degree. Must include communications course plus 7 other coursework areas with at least one course from B,C, and D of the required coursework areas, and

2. Coaching Experience: 2,000 hours of coaching experience within past 5 years, and

3. Continuing Education:  40 clock hours from Body of Knowledge within past 5 years, and

4. Consulting Experience:  200 hours of coaching consulting experience within the past 5 years, and

5. CEPCP™ Certification Standards:  Coaching Education Program for Coaching Professionals. 

Track 2 

1. Academic Education: Bachelor’s Degree including communications and 7 other coursework areas with at least 1 course from B,C, and D of the required coursework areas), and 

2. Coaching Experience: 4,000 hours within past five years, and

3. Continuing Education:  40 clock hours from Body of Knowledge with past five years, and

4. Consulting Experience: 200 hours of coaching consulting experience within the past three years, and

5. CEPCP™ Certification Standards: Coaching Education Program for Coaching Professionals. 

Track 3 

1. Academic Education:  Bachelor’s Degree including communications and 7 other coursework areas with at least 1 course from B,C, and D of the required coursework areas), and

2. Coaching Experience: 4,000 hours within the past 5 years, and

3. Continuing Education: 40 clock hours of Body of Knowledge within last five years, and

4. Consulting Experience: Arranged with the Track 3 Consultant Review Committee.  The candidate for certification will complete an independent study program with the Professional Coaching Manager and Consultant. You meet the consulting experience requirement for this track by successfully competing this study program and a project. Request a CCC, Track 3, packet for more information about the study program, and

5. CEPCP™ Certification Standards:  Coaching Education Program for Coaching Professionals. 

(For those who are CCD Track 2, the 200 hours of consulting and completion of the 2 year CEPCP curriculum, with the qualified mentor, are eligible to apply for a level change to CCC Track 3.) 

FOURTH LEVEL 

Certified UlThule Coaching Specialist™ Certification Standards, CUCS™ Certification Standards

A CUCS™ Certification Standards is one who displays the highest coaching expertise.  She or he alone meets NCCCP™ standards for earning recognition as a Coaching Specialist, one who trains and develops consulting coaches. The CUCS™ Certification Standards certification signifies that the coach has attained the Pinnacle of the Coaching Profession.  As a special honor of recognition, the name of each Certified UlThule Coaching Specialist™ Certification Standards is listed in a special Registry with the NCCCP™ Certification Standards.  The CUCS™ must meet all the qualification for the CCC™ Track 1.  Additionally, the CUCS™ requires 6,000 hours of coaching experience, 30 hours of other coursework, 80 clock hours from the Body of Knowledge within the past 6 years, and 2,000 hours of coaching consulting within the past five years.

Definitiona of NCCCP™ Certification Standards

A. Academic Education Standards 

1.  High School Diploma of GED

2.  Academic Degrees of College Credits for CCA (Track 1 or 2), CCD, CCD:

a.   From an accredited college or university, accredited by the US Department of Education

b.  Variety of degrees and college courses are accepted, provided that you successfully met the requirements for each course

c.   No time limit for degrees or courses

d.  Required course work must be grade “c” or better

e.   Vocational schools and technical credits must include an official evaluation from a recognized agency

f.   Foreign transcripts must contain an official evaluation from a recognized Independent Agency

g.  See applicable course work below in section #3

3.  Areas of Applicable Course Work a.   Communications/English

i.      Composition

ii.      Report Writing

iii.     Technical Writing

b.  Foundation of Coaching

i.      Coaching Education Program for Coaching Professionals & 90

Hour Practicum Part 1 (Taken from NCCCP approved instructor( (C.C.1-11)

ii.      Coaching Education Program for Coaching Professionals & 90

Hour Practicum Part 11 (Taken from NCCCP approved instructor) (C.C. 12-20)

iii.     Public Speaking, Diversity Training, Non-Verbal

Communications

iv.     Client Appreciation, Coaching Survey, Coaching Theory v.          Self-Appreciation, Political Theory, Coaching Success

vi.     Coaching and Spirituality, Religion, Theology

vii.     Client Education for Coaching

viii.     TheProfessionalLiteratureonCoaching

c. Science of Coaching

i.      Psychology, Human Development, Counseling ii.      Sociology

iii.     Coaching Groups and Teams

iv.     Health Services, Public Health, Non-Traditional Health

v.            Pharmacology

vi.     Gerontology and Aging

vii.     Wellness, Fitness, Movement

viii.     Therapies: Psychological, Marriage & Family, Occupational, Speech, Physical, Recreational,

ix.     Biological Science

x.     Human Services: Behavior Management, Stress Management, Family Services

xi.     Systems Sciences: Human Activity Systems, Appreciative Systems

d.  Management

i.      Communication Arts, Marketing, Graphics and Media

ii.      Journalism

iii.     Leadership, Group Dynamics, Interpersonal Relationships

iv.     Professional Development, Career Self-Renewal

v.     Ethics

vi.     Administrative Practices, Personnel, Human Resources

vii.     Statistics

viii.     Business Planning, Strategic Planning, Enterprise Architecture

Design

ix.     Community Relations, Public Relations

x.     Education Theory & Practice

xi.      Adult Learning, Virtual Learning, Distance Learning

xii.      Curriculum Development

xiii.     Budget, Math, Economics, Finance, Law

xiv.     Program and project Management

xv.     Computer Science, Software Development

xvi.     Research Design, Data Entry

xvii.     Western Civilization, American Government, World History

4.  Amount of required course work needed – depending on Track selected: All Tracks requiring college credit contain a requirement for an English course. Refer to each track for specific details.

5.  Coaching courses, other than CEPCP, may only apply toward CEU for certification.

6.  Documentation required to verify academic education

a.   Copy of High School Diploma of GED

b.  OFFICIAL transcript from each college or university referred to in your application (Student copies are excluded). Foreign transcripts and credits received from vocational or technical schools require an official evaluation from a recognized US college, university or Independent Agency.

c.   Certificate of satisfactory completion of CEPCP Parts I & II and 90 Hour Practicum Parts I&II (CEPCP C.C. 1-20).

B.  Coaching Experience Standards 

1.  Applicable coaching work experience:

a.   Directly working with coaching design/documentation 50% of the time b.  50% or more of clients are individuals

c.   20% of this experience can be during personal time (overtime)

d.  20% of this experience can be volunteer work (pro bono)

e.   Internship (if not included in academic credits)

2.  Coaching experience dates:

a.   CAC, CCC, CCD, and CPCD within past five years

3.  Documentation of coaching experience

a.   On facility or program letterhead

b.  Verify each aspect used from B. 1-2 above c.   Letter must verify:

i.   Employee title

ii.   Dates of beginning and end of employment (within the last five years only for CAC, CCC, CCD, CPC

iii.  Defines type of client population served

iv.  States actual total hours of coaching experience to date of letter (Be specific and state the number of hours worked, i.e., 20 hours a week. Do not be general or vague, but exact.)

4.  Letter signed by administrator, program director, or coaching supervisor

C. Continuing Education Standards 

1.  Time when application took continuing education:

a.   For initial certification, completed within previous five years, including college or university course work

b.  For certification renewal, completed within previous two years, including college or university course work

2.  Qualifying Continuing Education:

a.   Completed specifically to meet C.E.U. requirements

b.  Content from Body of Knowledge areas, CEPCP, applicable course work from academic areas and Body of Knowledge

c.   Conditions to meet C.E.U. standards include: 60 minutes in length, taken in group setting with leader for discussion or has NCCCP approval. When

CEU are received, .1 CEU = 1 actual 60 minute clock hour d.  Types of acceptable CEUs include:

i.   Coaching related courses up to 20% of total

ii.   Mandatory workplace service, at least 30 minutes in length, can be up to 20% of total CEU required: 20% of CEU hours per level = CCA = 4 hours, CCD = 6 hours, CPCD = 6 hours, CCD = 8 hours.

iii.  30% CEU taken in coaching training facility that is a subscriber to NCCCP content, provided the documentation of attendance has the information in an approved manner (see section 4 below).30% of CEU hours per level= CCA = 6 hours, CCD = 12 hours, CPCD = 9 hours, CCD = 9 hours.

iv.  Coaching workshops when part of state or national conferences and conventions and with prior NCCCP approval.

v.  All distance/Advanced Technology education must be pre- approved by NCCCP.

vi.  Coaching related adult education, workshops, seminars, and educational sessions at professional meetings

vii.  Additional college course specifically for CEUs taken from approved colleges and universities in which one college credit hour

= 10 clock hours.

viii.  CEPCP programs may be used if not used to meet consulting experience for initial certification in D. below.

ix.  Coaching courses, other than CEPCP, can be used only for CEU

x.  College or university independent study or correspondence study courses that meet required content standards as defined in C. 2 above.

xi.  Professional articles published in recognized professional publications or peer reviews or online journals written by the applicant according to the following formula: every 400-600 word equated to I hour credit. Publications can count for no more than

20% of total CEU hours. Applicant must include all articles desired for credit with application.

xii.   Speechesgivenandseminars,workshops,services,andcourses presentedtomeetstandardsC.2a,b,c above.Presentationscount doublebecauseofthepreparationtime;butcountonlyinitial presentationifrepeated).Only20%ofCEUscanbeearnedfrom presentingcourses,workshops,speeches,andservices.

xiii.  Workplace services only can be a minimum of 30 minutes in length and earn a maximum of 20% of the total requires CEUs.

3.  The following do not meet NCCCP standards for CEUs:

a.   Entertainment, casual reading, travel b.  Business and committee meetings

c.   Self-taught courses

d.  Any home study, internet, advanced technology (video and audio tapes) not approved by NCCCP.

e.   Coaching experience does not necessarily constitute education.

4.  Documentation of continuing education (Sample certificate attached at end of this standard):

a.   Verification of CEUs being awarded from a college or university or other accrediting body, or

b.  A copy of certificate of attendance (original may be requested by NCCCP

office) that includes:

i.   Name of the attendee

ii.   Title of the educational course

iii.  Date of the course, sessions/workshops over eight hours need to include a time outline verifying the number of hours attended

iv.  Clock hours spend in the session v.  Instructor’s name and credentials vi.  Signature of instructor or sponsor vii.  Sponsoring agency

c.   If the certificate does not include the content above, attach to the certificate a copy of the brochure or explanation that contains the required information

d.  Copy of transcripts from each college or university from which you took course work including independent study and correspondence courses. Include title of course with outline, syllabus, or course description. Grade report alone not sufficient documentation.

e.   For published articles, include copy of the article which count of number of words comprising article

f.   For speeches given, workshops and courses presented, send proof that the presentation occurred. Acceptable proof includes verification on letterhead and signed by the sponsors, or a copy of the participant sign-in sheet and/or a signed letter.

g.  Forworkplaceservice,a copyofthesamplecertificateofattendanceor verificationincludingall ofC.4.b.aboveandthesignatureofthe workplaceservicedirector.

D. Consulting Experience Standards 

1.  Applicable coaching consulting experience must meet criteria as specified in the Coach Experience Standards in Section B above. And may include any combination of:

a.   One-to-one coaching consultation

b.  Teach a class or workshop of one hour minimum. Here you count the actual teaching time or presentation only the first time given. The content must be from the applicable course work standards specified in the Academic Education Standard above in Section 3 above, the CEPCP, and the Body of knowledge below.

c.   Articles published in professional publications count as 1 hour of consulting for each 400-600 words up to 20%. You must include a copy of the published materials with application.

d.  May count up to 40 hours direct on-site supervision of coaching related practicum.

e.   May count hours of managing a coaching staff of five or more persons at the rate of six hour per month up to 100 hours.

f.   At least 40 hours of consulting must be direct coaching consultation.

g.  At least 40 hours of consulting must occur outside place of current

employment.

h.  Coaching Consultant track 3 candidate contact NCCCP office to obtain details of Track 3 requirements.

2.  Consulting experience dates: 200 hours consulting experience have occurred within the last three years.

3.  Documentation of consulting experience:

a.   On organization or program letterhead (Sample letterhead enclosed in the Appendix) and verify each item used, from D. 1 above.

b.    Letter(s) to verify employee title, dates of beginning and end of assignment over the last three years only, and actual total hours of experience to date of letter.

c.   Letter signed by administrator, program director, or supervisor

d.   For all teaching assignments, submits a copy of the course or seminar announcement or advertising material such as brochure, a copy of certificate of attendance, and verification that the session was presented (ref. C.4.f) including:

i.   Title of educational offering, date and time of the day offered (ex., 02-24-2011, 2:00-4:00) and place of presentation with

ii.   Presenter’s name and qualification for teaching such as degree or certification #, or experience.

What are the Certification Fees?

1.  Certified UlThule Coaching Specialist, CUCS………………………$150

2.  Certified Coaching Consultant, CCC………………………………...$100

3.  Certified Coaching Director, CCD…………………………………...$90

4.  Certified Coaching Assistant, CCA…………………………………..$80

NCCCP™ charges a nonrefundable processing fee of $50 for new applications, renewals, and level change s. This is included in the Certification Fee Schedule in the above table. Returned checks will incur a $25 penalty fee. NCCCP™Nwill not process applications without payment. We deposit all checks upon receipt. This does not guarantee certification at a ny level. Refunds are processed based on the policies for refunds of NCCCP™ as outlined in these Standards.

Does Certification Require Periodic Renewal?

The policies governing renewals are as follows: 

1.  You must renewal your certification every two years.

2.  Renewal is granted only if you have satisfactorily completed the CEU requirements of NCCCP™ during the two years after initial certification as follows:

a.   CCA – 20 Hours CEUs b.  CCD – 30 Hours CEUs c.   CCC – 30 Hours CEUs d.  CUC – 30 Hours CEUs

3.  For applicable CEUs, see page information on the various Tracks above.

4.  For all levels of certification, the renewal fee is $60.

5.  You must complete the renewal (applied for and approved) by the expiration date on the Renewal Form . After this,  a late renewal fee of $75 will be add  ed to the renewal fee. The late fee must be paid with the renewal fee of $60.

6.  NCCCP™ does not base expiration of renewal on receipt of payment, but remains constant with the date issued at the time of certification.

Level Change 

If you wish to change the  level of your professional standing, NCCCP™ require you to complete a new application. NCCCP™ will include this in your file for review. You are not required to duplicate any information already on the first application. You are only required to add the    new information on which you base your application for certification at the higher level of expertise. The fee for Level Change is $50. Expiration dates remain the same.

NCCCP™ Pre-Approval Numbers for Educational Offerings 

As a service to certified in structors and for the security of participants, NCCCP™ offers pre-approval numbers for courses and workshops. This can be placed on all marketing brochures and for the certificates of Attendance. Educators and instructors can contact the NCCCP™ office for pre-Approval Application Forms. Coaching professionals can forward names and addresses of CEU providers to the NCCCP™ office and, in turn, we will forward a Pre-Approval Packet.

NCCCP™ Specializations 

NCCCP™ offer s professional coaches opportunities to gain credentialing in several specialties of coaching.  For each designation, the coach submits evidence indicating the successful completion of 20 CEUs from the selected Body of Knowledge area. You may select a specialization at anytime. 

NCCCP™ requires a pplicants for specialization to pay a $30 fee for each specialization requested and verify the successful completion of the required CEUs. Initial specializations can go back five years for the CEUs. In line with the NCCCP™ standards, additional specializa tions can go back only two years because they are based on the Continuing Education requirements for certification renewal.

Specialization Fees 

The Initial specialization charge is $130 per specialization. Specializations are renewed every two years for a fee of $100. Applications for renewal are to complete 10 CEUs in the specialization Body of Knowledge during the preceding two year period.

Body of Knowledge for Coaching Professionals

1.0 Working with Clients and Teams

1. The Coaching Landscape:

1.    Introduction to Coaching.

2.    Coaching is Communicating

3.    Building Your Framework Success.

4.    Paving Your Road to Success

5.    Putting Your Stake in the Ground

6.    Critical Success Factor Models for Effective Innovation & Change

7.    Returning to the Basics

8.    Moving Beyond the Basics

9.    The Beliefs & Values Continuum

10. Using Coaching to Enhance Your Mentoring Program

2. Successful Coaching & Consulting Skills

1.    Going to the Core

2.    Using Coaching to Overcome Turbulence in Organizations and Teams

3.    Building Loyalty

4.    Defusing the Confusing

5.    Building Authentic Cooperation

6.    Mastering the Difficult Skills

7.    Moving from Beliefs & Values to Character

8.    Doing the Hard Work

9.    Changing Self-Image

10.    Building Team Prudence

11.    Building Generosity

12.    Establishing Respect

13.    Raising Interest Levels of Individuals & Teams

14.    Developing Communication Skills

15.    Mastering the Core Competencies of Teams

16.    Mastering Coaching to Lead People to Change

3. The Hidden Skills of Coaching & Consulting Success

1.    Understanding Your Client

2.    How to Coach Difficult Clients

3.    Fundamentals of High-Impact Leadership

4.    Clarifying Client Expectations

5.    Mastering the Art of Persuasion

6.    How to Use Influence to Coach Others

7.    How to Make Powerful Decisions

4. Spirituality & Gentleness

1.    Living the Gentle Life

2.    Becoming a Gentle Soul

3.    Touching the Spirit

4.    Comparative Religions

5.    Worship & Religion

6.    Death & Dying

7.    Career Self-Renewal Where Do You Go from Here?

8.    Career Transformation - Your Path to Professional Success

5. UlThule™ Coaching

1.    Understanding the Roots of Great Performance

2.    The Role of Focus in Becoming a Great Performer

3.    The UlThule Way Beyond Peak Performance

4.    Attaining Coaching and Mentoring Success

5.    Mastering the Coaching and Mentoring Environment

6.    Understanding Emotions

7.    Emotional Intelligence Requires Emotional Understanding

8.    Self-Awareness through Emotional Intelligence

9.    Building the Knowledge for Insight

2.0 Coaching and Leadership

1. Group Coaching/Leadership

1.    Adult Learning Modes

2.    Instruction Methods-Lectures, Handouts, videos

3.    Demonstrations, Samples, Slides, Discussion, Participation, Survey,

4.    Sharing Experience

5.    Teaching Materials-Tools, Resources

6.    Group Dynamics/Leadership

7.    Leader Listening

8.    Esteem Building

9.    Build Team Support

10.    Types of Communication & Listening Skills

11.    Responding Skills

12.    Communicating with Leaders and Followers

13.    Communicating with the Sensitive, Confused, Defensive

14.    Intercultural Communications

15.    Building Morale

16.    Resolving Difficult Situations

2. Public Relations & Speaking

1.    Professional Image

2.    Leading Meetings

3.    Business Etiquette

4.    The Written Message

5.    Media Use – Press releases, T.V., Radio, Internet

6.    Publicity – News

7.    Letters of Appreciation

8.    Volunteer Programs

9.    Fund Raising

10.    Marketing Activity – Importance Letters, Bulletin Boards, Posters, Graphic Techniques

11.    Community Marketing or Organization and Coaching Delivery Systems

3. Interpersonal Relationships

1.    Staff Team Approach – Working Together

2.    Coordination of Services – Staff, Teams, Volunteers

3.    Peer Relationships – Staff, Teams, Individuals

4.    Organization Relationships – Various Age Needs and Attitudes

5.    Empowerment/Managing Relationships/Personality Evaluation

6.    Staff/Client Relationships

7.    Consultant Relationships

8.    Organization Relationships

9.    Organization Structures at Different Levels of Coaching

10.    Conflict Resolution

11.    Dealing with Difficult People

12.    Assertiveness Training

13.    Motivation of Clients, Teams, Organizations, Staff, Volunteers

14.    Professional Improvement

15.    Motivational Techniques

4. Team Coaching/Support Relations

1.    Coaching Teams

2.    Religious Resources

3.    Client Health Services

4.    Business – Chamber of Commerce

5.    Library Resources & Research

6.    Information Resources for Client

7.    Mainstreaming Coaching Processes

5. Regulations

1.    State & Local Coaching Regulations & Standards – OSHA, ADA & Professional Standards

2.    Survey Process

3.    Plan of Coaching

4.    Corrections

5.    Legislative Updating

6.    Coaching Specialty Standards

7.    Coaching Confidentiality Rules & Regulations

8.    Coaching Health Regulations

9.    Mental Health Regulations

10.    Medical Health Regulations

3.0 Planning for Coaching and Leadership 

1. One-on-One Planning For:

1.    Assessment

2.    Interdisciplinary Coaching Teams

3.    Planning the Coaching Process, Approach, Progress Notes

4.    Professional Standards

5.    Legal & Ethical Issues

6.    Coaching Terminology

7.    Progress Tracking – Confidentiality

8.    Client Involvement

9.    Client Learning

10.    Quality Indicators

11.    Individualized Coaching Plans

12.    Person-Centered versus Organization-Centered Coaching Planning

13.    Coach “I” Care Plans 

2. Program Management

1.    Philosophy of Operation

2. Expressive/Creative Program, Scope – Physical, Mental, Social, Emotional, Team, Spiritual, Educational

3.    Program Planning – Client-Centered

4.    Organization – Scheduling

5.    Program Implementation – Coaching

6.    Evaluation Techniques

7.    Modes of Planning

8.    Equipment&Supplies

3. Computer & Technical Skills

1.    Word Processing

2.    Database Management

3.    Spread Sheets

4.    Presentation Software

5.    Charting Desktop Publishing

6.    Virtual Learning

7.    Internet 

4. Coaching Program Types – Theory & Practice

1.    Supportive

2.    Maintenance

3.    Empowerment

4.    In-House or External

5.    Social

6.    Religious

7.    Creative – Journaling, Writing

8.    Retreats

9.    Educational – Adult Learning, Special Events

10.    Special Needs Clients

11.    Client Planned

12.    One-on-One – In-Office

13.    Reality Awareness

14.    Self-Help

15.    Team Oriented – Intergenerational, groups within the organization

16.    Computer Based

17.    Lesson Planning

18.    Field Studies/Policies & Procedures

4.0 Management/Personnel, Legal, and Ethical Issues

1. Personal Career Management

1. Recruiting, Interviewing, Hiring, Termination, Development, Recognition,

2. Evaluation – Staff and Volunteers

3. Job Search – Resume Writing, Interview Preparation 

2. Management & Leadership

1.    Interdisciplinary Coaching Plan team

2.    Leaderships Styles

3. Program Management

4.    Program Evaluation

5.    Supervision Philosophies and techniques

6.    Delegating – Enable Staff Ability

7.    Self-Analysis

8.    Time Management

9.    Coaching Staff In-Service

10.    How to Conduct Meetings – Staff, Teams

11.    Problem Solving

12.    Record Keeping

13.    Dealing with Challenging People

14.    Stress Management

15.    Memory Improvement

16.    Violence in the Workplace

17.    Controlling & Guiding

18.    Advocacy

19.    Universal Coaching Concepts

20.    Culture Change/Greenhouse Concepts

21.    Management & Management Techniques

22.    Generational Diversity/Gender Issues

23.    Quality Assurance – CQI, TQM

24.    Committee Development

25. Customer Service

3. Coaching Writing Skills

1.    Documentation Chart Auditing

2.    Jobs Descriptions

3.    Policies and procedures manuals

4.    Incident Records/Reports

5.    Letters of Request – Direct Mail

6.    Grant Writing

7.    Public relations

8.    E-Mail and Internet Etiquette

9.    Forms Development

4. Financial Management

1.    Reimbursement

2.    Budget Writing

3.    Record keeping

4.    Expense control 

5.    Establishing Non-Profit Status

6.    Fund Raising

7.    Establishing Budgets

8.    Donation Management 

5. Professional Development & Consulting

1.    Certification

2.    Professional Attitude Toward Clients

3.    Professional Associations

4.    Business Expectations

5.    Professional Standards – Ethics

6.    Professional Affiliations

7.    Professionalism

8.    Consultant’s Role, Goals, Knowledge

9.    Consultant’s Education 

6. Resources

1.    How to Work With Volunteers

2.    How to Work With Supervisors

3.    How to Work With Consultants

4.    How to Work as Middle Management

5.    How to Work With Vendors

6.    Intra-Departmental Skills

5.0 Working with Aging Clients

 1. Coaching Aging Clients

1.    Life Span Potential

2.    Theories of Aging for Coaches

3.    Human Behavior and Aging for Coaches

4.    Understand Potential and Creativity Factors of Senior Clients

5.    Coaching for Wellness and Self-Esteem

6.    Reminiscing & Journaling for Clarity

7.    Tasks of Career & Life Review

8.    Tasks of Vital Aging

9.    Physical & Sensory Changes

10.    Medications & Nutrition

11.    Healthy Aging

12.    Illness & Dysfunction

13.    Pain Management

14.    Behavioral Change 

2. Sociology of Aging Clients

1.    Involvement & Isolation

2.    Dependence & Independence

3.    Aloneness & Social Networks

4.    Cultural Attitudes

5.    Social Histories & Needs

6.    Working Arrangements

7.    Retirement

8.    Peer Communities at Work

9.    Health Risks in the Workplace

10.    Culture Change in the Continuum of Work

11.    Baby Boomers versus the Techno-Generation

12.    Foreign Languages and the Aging Worker

13.    Abuse of the Aging in the Workplace 

3. Psychology of Aging

1.    Leisure & Aging

2.    Emotional Choices & Depression, Anxiety, Fears

3.    Drugs & Alcohol

4.    Work Security

5.    Successful Adaptation 360 degrees

6.    Counseling Techniques

7.    Stereotypes & Myths

8.    Confusion & Disorientation

9.    Aging in Place

10.    Dismissal

11.    Memory

12.    Lifestyles

13.    Attitudes & Motivation

14.    Analysis of Work versus Leisure Ratios

15.    Client Interests

16.    Different Categories of Client Rights

17.    Volunteerism in the Workplace

18.    Creativity in Aging

19.    Person Centered Management

20.    Continuing Education for the Older Employee

The NCCCP™ Core Education Program for Coaching Professionals™ (CEPCP™)

CEPCP™ is a  three part program designed to build a  noteworthy foundation in the most relevant knowledge areas, skills, and practices of professional coaching. The    CEPCP™ complements the NCCCP™ certification programs by covering the entire 360° environment of coaching   from  its  three fundamental perspectives: (1) client,  (2) coach, and (3) profession. The CEPCP™ explores in-depth the coaching profession and what you need to know and do to become a proficient Coaching Specialist who successfully assists clients. 

Each part of the CEPCP™ program consists of a series of short and powerful  seminars and learning modules selected from our repository of Knowledge Areas. Each seminar consists of four modules. 

       Part One focuses on the coaching profession. It explores the nature of the coaching process, its competencies, skills, activities, values, descriptions and terms, psychological models, strategies, and rationales. 

       Part Two focuses on the client. It  examines the skills that clients must master to achieve High-Impact Performance. This Part explores the critical soft-skills so necessary to client success, including relationships, communications, problem resolutions, and enabling skills. 

       Part Three focuses on the coach. It examines the skills that coaches must master to become a High-Impact Coach. This Part explores the critical soft-skills so necessary for your success, including listening, focusing, reasoning, balancing, evaluating, decision making, leading, influencing, guiding, clarifying, understanding, transforming, and achieving great results for clients.

The CEPCP™ is the Coaches Remedy 

The CEPCP™ includes 65 modules specially designed to achieve High-Impact Performance in coaching leaders and their teams. The power of our Program flows from its flexibility, integration, flow, and self-design capability. Although we offer standard course outlines, our coaching skills development program works best when you select your desired topics from our continually growing catalogue of education modules. In this way, you can self - design a program according to the characteristics of your specific requirements. We encourage you to design your own program to take ownership of your coaching career from day one with us. You will receive a certificate for each seminar that you complete. You are also free to request a special module in the event that you do not see the desired topic in the catalogue.

Our Self-Design Process 

Please examine the following catalogue.  Customize your own skills development regimen by following our simple self-design process.  If you desire a one day seminar, select any four modules from the catalogue. If you prefer a two day event, select any eight modules.  For a three day event, select any twelve.  You can build your seminars as a one, two, or three day program. You can also schedule a program as a series of one day seminars over a specific duration of your own choosing.  Our seminar modules are so information-packed that you m ay even choose to build an entire one day seminar around any specific topic or track.  Our Program is flexible and evolutionary.  We designed it to accommodate your schedule and interest.

Coaching Skills Learning Repository

for the Coaching Education Program for Coaching Professionals

I. About Coaching & Consulting 

1.  Why Bother with Coaching?

2.  Core Competencies of Successful Coaches & Consultants

3.  Critical Success Factor Models for Effective Coaching & Consulting

4.  Critical Success Models for Effective Innovation & Change

5.  Fundamentals of High-Impact Coaching & Consulting

6.  Fundamentals of High-Impact Leadership

7.  Common Organization Performance Models

8.  The Organization-Human Systems Continuum

9.  Important Descriptions in Coaching

10. Important Coaching and Consulting Skills

11. The Motivation Design Process

12. The Activities of Coaching & Consulting

13. The Core Competencies of Successful People

14. The Value of Resonance

15. The Value of Preparation in Coaching

16. The Art of Initiation in Coaching

17. Purposive or Purposeful Coaching?

II. Coaching Others for High-Impact Performance 

1.  Clarifying Minds

2.  Defining Shared Human Objectives

3.  Building Loyalty

4.  Building Assertiveness

5.  Coaching for Mind Change

6.  Building Team Prudence

7.  Building Communications Skills

8.  Building Social Skills

9.  Building Generosity

10. Overcoming Irrational Guilt

11. Building Self-Responsibility

12. Improving Emotional Life

13. Establishing Respect

14. Acknowledging Faults

15. Conquering Anger

16. Raising Interest Levels

17. Defusing Passive-Aggressive Behavior

18. Overcoming Lateness

19. Overcoming Prejudice

20. Building Commitment

21. Motivating People

22. Changing Emotional States

23. Building Authentic Self-Esteem

24. Eliminating Self-Destruction

25. Defusing the Complainer

26. Changing Self-Image

27. Energizing Teams

28. Returning to the Basics 

III. Building Your Coaching Skills 

1.  Understanding Your Client

2.  Attaining Client Trust & Confidence

3.  Mastering the Decision Making Process

4.  Mastering the Art of Persuasion

5.  Enjoying the Spiritual Approach to Life

6.  Designing Your Career Transformation Program

7.  Attaining Ulthule Performance

8.  Achieving Great Performance

9.  Attaining Coaching Results

10. Mastering the Action Levers of Change

11. Understanding the Intelligences

12. Mastering the Intuitive Theories

13. Clarifying Client Expectations

14. Living the Gentle Life

15. Realizing Your Gentleness

16. Mastering the Beliefs & Values Continuum

17. Transformation

18. Realizing the Benefits of Coaching

19. Mastering the Core Competencies of Successful Coaches & Consultants

20. Making the Right Decisions